Executive - Customer Support

Rubiq Solutions; Goa; On-site; INR 300,000 - 540,000; Full time

Job summary

Rubiq Solutions is seeking a proactive Client Support Specialist to onboard new clients, serve as the main point of contact, and collaborate with sales and Partner Services. The role involves following up on payments, handling emails, and maintaining strong client relationships.

The ideal candidate will have a graduate degree with 3+ years in customer support, excellent communication, and familiarity with STAAH CRM tools.

Qualifications

• Graduate degree required with 3+ years in customer support or client-facing role.
• Excellent communication and analytical skills to engage with clients and stakeholders.
• Strong problem-solving ability to resolve issues efficiently and professionally.
• Ability to work in a fast-paced environment, prioritize tasks and manage multiple responsibilities.
• Proficiency with STAAH CRM systems and other customer support tools.
• Maintain high standards of email etiquette and professional communication.

Responsibilities

• Onboard new clients who have signed up to use services, ensuring a seamless transition and satisfaction.
• Serve as the primary point of contact for clients, addressing queries and feedback promptly.
• Collaborate with Partner Services and sales to ensure alignment and effective communication.
• Identify opportunities to upsell products to existing clients and enhance client experience.
• Engage in telephone interactions to follow up on payments, respond to emails, and provide business updates.
• Manage non-technical aspects of STAAH Channel Management and handling, ensuring efficient use of systems.
• Stay updated with the latest upgrades in the STAAH Channel Manager.

Skills

Communication skills

Analytical skills

Problem solving

Multitasking

CRM tools

Email etiquette

Education

Graduate degree

Tools

STAAH CRM

STAAH Channel Manager

Job description

Responsibilities :

• Onboard new clients who have signed up to use our services, ensuring a seamless transition and providing comprehensive support to ensure their satisfaction and retention.
• Serve as the primary point of contact for clients, addressing their queries, concerns, and feedback in a timely and professional manner.
• Collaborate with our Partner Services and sales team to ensure alignment and effective communication.
• Identify opportunities to upsell our products to existing clients, promoting our services and enhancing their experience with our company.
• Engage in telephone interactions with customers to follow up on payments, respond to emails, and provide business updates, ensuring prompt resolution of issues and fostering long-term relationships.
• Manage non-technical aspects of STAAH Channel Management and handling, ensuring efficient and effective use of our systems.
• Stay updated with the latest upgrades in the STAAH Channel Manager.

Qualifications :

• Graduate degree with a minimum of 3 years of experience in a similar customer support or client-facing role.
• Excellent communication and analytical skills, with the ability to effectively communicate with clients and internal stakeholders.
• Strong problem-solving skills, with the ability to resolve customer issues efficiently and professionally.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.
• Proficiency in using technology, including STAAH CRM systems and other customer support tools.
• Commitment to maintaining a high standard of email etiquette and communication practices in all interactions.