Executive – Customer Service (Air Freight)

Seair Global Pvt. Ltd.; Mumbai; On-site; INR 390,600 - 558,000; Full time

Job summary

A dynamic logistics and freight forwarding company is seeking an experienced Customer Service Executive to support their Export Air Freight operations during US shift hours. The role involves handling customer inquiries, preparing export documentation, and ensuring communication with partners including airlines and overseas agents. Candidates should have 1–3 years of experience in air freight customer service, strong English skills, and the ability to work US hours while contributing to a customer-first atmosphere.

Qualifications

• 1–3 years experience in Air Freight Export Customer Service.
• Strong understanding of export air freight operations and documentation.
• Excellent written and verbal English communication skills.
• Ability to work US shift timings.

Responsibilities

• Handle daily customer inquiries related to export air freight shipments.
• Prepare and verify export documentation.
• Coordinate with operations teams for cargo pick‑up and customs clearance.
• Maintain accurate shipment records in the system.

Skills

Air Freight Export Customer Service

Export operations understanding

English communication

MS Office

Customer handling

Problem solving

Time management

Team player

Customer-first attitude

Tools

ShipThis

Job description

Company Overview

Seair Global is a fast-growing logistics and freight forwarding company specializing in global air freight solutions. We are hiring an experienced and proactive Customer Service Executive to support Export Air Freight operations during US shift hours.

Key Responsibilities

Customer Service & Coordination

• Handle daily customer inquiries related to export air freight shipments.
• Provide timely shipment status updates, schedules, and documentation requirements.
• Coordinate with customers, airlines, co-loaders, and overseas agents (USA region).
• Ensure customer satisfaction through clear communication and quick resolution.

Export Operations

• Prepare and verify export documentation (AWB, HAWB, invoice, packing list, etc.).
• Coordinate with operations teams for cargo pick‑up, customs clearance, and flight bookings.
• Follow up with airlines for space confirmation, schedules, and shipment tracking.
• Monitor shipments from pickup to flight departure and update milestones.

Communication & Reporting

• Maintain accurate shipment records in the system.
• Share daily status reports with customers and internal stakeholders.
• Escalate delays or urgent issues to the operations manager or US team.
• Collaborate with US office/clients and support their workflows.

Qualifications & Skills

• 1–3 years experience in Air Freight Export Customer Service (mandatory).
• Strong understanding of export air freight operations and documentation.
• Excellent written and verbal English communication skills.
• Ability to work US shift timings.
• Good knowledge of MS Office and freight forwarding software (ShipThis preferred).
• Strong customer‑handling skills and ability to work under pressure.
• Problem‑solving mindset
• Time management
• Team player
• Customer‑first attitude
• Growth opportunities in a global logistics environment

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