Manager-Ocean Operations

Shavish Group; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Shavish Group is seeking an Ocean Operations Manager in Pune to lead end-to-end ocean import and export operations for FCL/LCL. You will ensure timely booking, execution, documentation, and coordination with carriers, agents, and customs.

You will build strong customer relationships, drive process improvements, and lead a high-performing team while controlling costs and ensuring regulatory compliance.

Qualifications

• Strong knowledge of Ocean Import & Export Operations.
• Expertise in FCL & LCL shipment management.
• Freight Forwarding and Shipping Line coordination.
• Customer coordination of shipments and documentation.
• Customs clearance and international trade documentation.

Responsibilities

• Lead end-to-end Ocean Import and Export operations for FCL and LCL shipments.
• Monitor vessel schedules, shipment milestones, cargo movement, and timelines.
• Coordinate with shipping lines, NVOCCs, overseas agents, CHA, and customs.
• Manage shipment exceptions and escalations; resolve issues.
• Develop relationships with customers, overseas offices, carriers, and partners.
• Oversee Bills of Lading, Shipping Bills, DOs, invoices, and documentation.
• Lead, mentor and develop the Ocean Operations team.
• Monitor vendor performance and support carrier negotiations.
• Drive process improvements and ERP/TMS optimization.
• Monitor costs; coordinate with Finance for billing and profitability.
• Prepare and review MIS reports; track KPIs and SLA adherence.

Skills

Ocean Import/Export Ops

FCL & LCL shipment management

Freight forwarding coordination

Customs clearance & docs

Incoterms & trade docs

Vendor & Carrier management

MS Excel & MIS reporting

ERP/TMS systems

Leadership & team management

Customer relationship management

Analytical problem solving

Stakeholder communication

Job description

Key Responsibilities:

1. Ocean Operations Management:

• Lead end-to-end Ocean Import and Export operations for FCL and LCL shipments.
• Ensure timely booking, shipment execution, documentation, customs coordination, and cargo

delivery.

• Monitor vessel schedules, shipment milestones, cargo movement, and operational timelines.
• Coordinate with shipping lines, NVOCCs, overseas agents, CFS, ICDs, transporters, and Customs

House Agents (CHA).

• Manage shipment exceptions, operational escalations, and ensure timely resolution.
• Handle special cargo including project cargo, hazardous cargo, and reefer shipments, where

applicable.

2. Customer & Stakeholder Management:

• Build and maintain strong relationships with customers, overseas offices, carriers, and business

partners.

• Ensure proactive communication regarding shipment status, delays, and operational updates.
• Participate in customer review meetings and support key account management.
• Resolve customer queries and escalations while ensuring high service standards.

3. Documentation & Compliance:

• Oversee preparation and verification of Bills of Lading, Shipping Bills, Delivery Orders, invoices,

and shipping documentation.

• Ensure compliance with Customs regulations, DGFT guidelines, international trade regulations, and

company SOPs.

• Maintain complete operational documentation for audit and compliance purposes.
• Ensure documentation accuracy to minimize operational risks and delays.

4. Team Leadership & Resource Management:

• Lead, mentor, and develop the Ocean Operations team.
• Allocate responsibilities and monitor team performance.
• Conduct regular performance reviews and identify training requirements.
• Promote a culture of operational excellence, accountability, and continuous improvement.

5. Carrier & Vendor Management:

• Develop strong relationships with shipping lines, NVOCCs, transporters, warehouses, and logistics

partners.

• Monitor vendor performance and ensure agreed service levels are maintained.
• Support commercial and procurement teams during carrier negotiations.
• Ensure efficient utilization of transport and warehouse resources.

6. Process Improvement & Operational Excellence:

• Drive continuous improvement initiatives to enhance operational efficiency.
• Implement standardized processes and workflow improvements.
• Optimize turnaround time and improve shipment visibility.
• Support automation initiatives and effective utilization of ERP/TMS platforms.

7. Cost Control & Financial Management:

• Monitor operational costs and improve shipment profitability.
• Minimize detention, demurrage, storage, and other avoidable expenses.
• Coordinate with Finance for timely billing, invoicing, and revenue realization.
• Support annual budgeting and operational cost optimization initiatives.

8. Reporting & Performance Monitoring:

• Prepare and review daily, weekly, and monthly MIS reports.
• Monitor operational KPIs including shipment turnaround time, documentation accuracy, SLA

adherence, and customer satisfaction.

• Present operational performance reports and improvement plans to senior management.
• Ensure achievement of departmental objectives and business targets.
• Strong exposure to Import & Export Ocean Operations (FCL/LCL) and customer-facing operations.

Skills Required:

• Strong knowledge of Ocean Import & Export Operations.
• Expertise in FCL & LCL shipment management.
• Freight Forwarding and Shipping Line coordination.
• Customs Clearance and International Trade Documentation.
• Incoterms and global shipping regulations.
• Vendor and Carrier Management.
• Advanced MS Excel and MIS Reporting.
• ERP / TMS system knowledge.
• Leadership and Team Management.
• Customer Relationship Management.
• Analytical and problem-solving skills.
• Excellent communication and stakeholder management.
• Ability to work under pressure and manage multiple priorities.