Executive - Customer Engagement & Experience

Smytten; Ahmedabad District; On-site; INR 350,000 - 520,000; Full time

Job summary

Smytten is seeking an Executive – Customer Engagement And Experience to be the face of the brand and delight customers across channels. You’ll handle inquiries, resolve issues, and provide valuable feedback to improve service quality.

Ideal candidates bring strong English communication, a people-first mindset, and a proactive approach to teamwork. A Bachelor's degree is required, and an MBA is a bonus as you grow with us in a luxury-focused consumer environment.

Qualifications

• A Bachelor's degree in any field.
• MBA is a bonus.

Responsibilities

• Handle customer queries and complaints via email and chatbot.
• Be a key part of the team’s success by assisting where needed.
• Resolve queries efficiently with one-touch resolutions.
• Provide insights and feedback from customer interactions.
• Balance quality, quantity, and efficiency while meeting targets.

Skills

Communication skills

Fluent English

Problem-solving

Patience

Team player

Initiative

Education

Bachelor's degree

MBA

Job description

Executive – Customer Engagement And Experience

Who Are We Looking For?

Someone who lives and breathes a people-first approach! You'll be the face of our organization, the go-to person for our customers' needs. Ready to step up?

What You Bring To The Table

• Top-notch communication skills – you could charm a room!
• Fluent in English
• A problem-solver who sees solutions where others see obstacles.
• Patience of a saint – because, let's face it, customers are human too.
• A team player who lifts others up.
• Proactive, an initiator – you don't wait for things to happen; you make them happen!

What You’ll Be Doing (AKA, Your Superpowers)

• Handle customer queries and complaints like a pro on emails and chatbot
• Be a key part of the team’s success by pitching in where it counts.
• Resolve queries efficiently, aiming for one-touch resolutions.
• Provide valuable insights and feedback – your voice matters!
• Keep that balance between quality, quantity, and efficiency, hitting targets like it's second nature.

Qualifications

• A Bachelor's degree in any field (yes, we mean any!).
• Got an MBA? That's a bonus!

Experience

• Experience in customer service or supply chain in luxury, hospitality, or FMCG? Great!
• Fresh out of school but have an internship in one of these fields? You're still in the running!

What's in It for You?

Competitive pay – we're talking industry standards or better!

Skills: customer engagement,communication skills,communication,customer,english