Executive - CRM & Customer Experience

Antler; Gurugram District; On-site; INR 300,000 - 600,000; Full time

Job summary

Be Wellness, a science-first supplement brand, is hiring an Executive for CRM & Customer Experience in Gurugram. You will manage day-to-day customer communication across channels, execute CRM campaigns, set up WhatsApp broadcasts and automated flows, and resolve tickets within SLAs.

In this hands-on role, you will support retention and outbound campaigns for repeat purchases and reactivation, while tracking ticket volumes and response times to feed daily and weekly reports.

Qualifications

• 1–2 years in CRM, customer support, e-commerce or telesales.
• Good written and verbal communication.
• Familiar with WhatsApp Business and CRM tools.
• Organised with a customer-first mindset.

Responsibilities

• Handle queries across WhatsApp, chat, email and calls; resolve issues within SLAs.
• Execute CRM campaigns, set up WhatsApp broadcasts, automated flows and journeys.
• Support outbound campaigns for repeat purchases and reactivation.
• Track ticket volumes and response times; prepare daily/weekly reports.

Skills

CRM software

Customer support

WhatsApp Business

Communication

Organization

Tools

WhatsApp Business

CRM platform

Ticketing system

Job description

Executive - CRM & Customer Experience - Be Wellness

About Be Wellness

Be Wellness is a science-first supplement brand focused on building products that deliver real, measurable outcomes.

Role Overview

This is a hands-on execution role within the CRM and Customer Experience team. You will handle day-to-day customer communication, CRM campaign execution, WhatsApp campaigns and flows, ticket resolution and customer follow-ups.

Key Responsibilities

• Customer Support & Communication: Handle queries across WhatsApp, chat, email and calls. Resolve issues within SLAs
• CRM & WhatsApp Campaign Execution: Execute campaigns, set up WhatsApp broadcasts, automated flows and customer journeys
• Retention & Outbound Sales: Support outbound campaigns for repeat purchase and reactivation
• CRM Operations & Reporting: Track ticket volumes, response times, prepare daily/weekly reports

Ideal Candidate

• 1-2 years in CRM, customer support, e-commerce or telesales
• Good written and verbal communication
• Comfortable with WhatsApp Business and CRM tools
• Organised, detail-oriented, customer-first mindset