Customer Success Executive

Bassino Impex; Ahmedabad District; On-site; INR 300,000 - 600,000; Full time

Job summary

Bassino Impex in Ahmedabad seeks a proactive Customer Success & CRM Executive to deliver exceptional service and foster repeat business. You will engage customers by phone, WhatsApp, email and live chat, and leverage CRM tools to track interactions.

You will drive post-purchase engagement, retention, and cross-sell opportunities, building long-term relationships and ensuring high satisfaction across channels.

Qualifications

• Proven ability to handle customer inquiries across multiple channels.
• Experience using CRM tools to manage customer lifecycle and post-purchase engagement.

Responsibilities

• Handle customer inquiries via phone, email, WhatsApp, and chat.
• Manage CRM for customer segmentation, tracking, and post-purchase engagement.
• Drive repeat sales and retention through proactive follow-ups.

Skills

Customer service

Communication

CRM management

Tools

CRM software

WhatsApp Business

Job description

About the Role

We are looking for a proactive and customer-focused Customer Success & CRM Executive who can deliver an exceptional customer experience while driving repeat sales and customer retention. This role combines customer support, CRM management, WhatsApp communication, and post-purchase engagement to build long-term customer relationships.

The ideal candidate should be comfortable interacting with customers via phone, WhatsApp, email, and website chat while using CRM tools to improve customer satisfaction and repeat business.