Executive Community Success Office (ECSO)

OFFICEZ SPACE SOLUTIONS PRIVATE LIMITED; Gurugram District; On-site; INR 334,800 - 390,600; Full time

Job summary

OFFICEZ SPACE SOLUTIONS PRIVATE LIMITED in Gurugram is seeking a proactive Operations & Admin Associate to support the COO and oversee end-to-end member services.

Responsibilities include pre-sales support, Zoho CRM maintenance, member experience events, travel coordination, handling complaints, executive assistance, and cross‑functional liaison to ensure smooth daily operations. This role is in-person with travel and requires strong English communication.

Responsibilities

• Pre-Sales & Member Acquisition: handle enquiries, walk-ins, tours, and follow-ups; support sales; coordinate onboarding docs and activation.
• CRM & Member Database Management: maintain Zoho CRM records; track leads and renewals; coordinate with the center head.
• Member Experience & Community Engagement: ensure excellent member experience; coordinate events; collect feedback and suggest improvements.
• Employee Travel Coordination: arrange flight/train/hotel for employees; coordinate travel itineraries and liaise with vendors.
• Client Complaint Resolution: receive/ document complaints; coordinate with operations, housekeeping, IT, and facilities; ensure timely closure.
• Executive Support to the COO: coordinate meetings, calendars, reports; prepare minutes; support special projects and process improvements.
• Cross-Functional Coordination: act as bridge between Sales, Operations, Accounts, Facilities and COO’s office.

Job description

Reporting To:

Chief Operating Officer (COO)

Key Responsibility Areas (KRAs)

• 1. Pre-Sales & Member AcquisitionHandle Meta Enquiry, walk-ins, enquiries, workspace tours, and follow-ups.Support the sales team in converting prospects into members.Coordinate onboarding documentation and membership activation with canter head
• 2. CRM & Member Database ManagementMaintain accurate member records in the Zoho CRM.Track leads, renewals, and coordinate with the canter head.
• 3. Member Experience & Community EngagementEnsure an exceptional member experience throughout the customer lifecycle.Coordinate community events, networking sessions, and engagement activities.Collect feedback and recommend service improvements.
• 4. Employee Travel CoordinationArrange flight, train, hotel, and local travel bookings for company employees.Coordinate travel itineraries and maintain travel records.Liaise with travel vendors for cost-effective bookings.
• 5. Client Complaint ResolutionReceive and document member complaints.Coordinate with operations, housekeeping, IT, and facility teams to ensure timely resolution.Follow up until closure and maintain high member satisfaction.
• 6. Executive Support to the COOWork closely with the COO on strategic and operational initiatives.Coordinate meetings, calendars, follow-ups, and internal communications.Prepare reports, presentations, and meeting minutes.Track action items and ensure timely completion by cross‑functional teams.Assist in special projects, process improvements, and business coordination as assigned by the COO.
• 7. Cross-Functional CoordinationAct as the bridge between Sales, Operations, Accounts, Facility Management, and the COO's office.Ensure smooth execution of daily operational activities and member services.

Compensation: 30,000.00 - 35,000.00 per month

Language: English (Required)

Willingness to travel: 75% (Preferred)

Work Location: In person .