Executive - Client Success

ONGRID A brand of Handy Online Solutions Private Limited; Chennai District; On-site; INR 300,000 - 540,000; Full time

Job summary

OnGrid is seeking an Executive - Client Success to build long-term relationships with clients and coordinate with internal teams in Bengaluru and Chennai. You will act as the primary point of contact, addressing concerns and helping clients achieve their business goals.

Ideal candidates have 1–4 years of client servicing experience, excellent communication, and proficiency with Google Sheets and Microsoft Office.

Qualifications

• 1–4 years of client servicing / customer service experience
• Excellent communication and listening skills in English
• Proficient in Google Sheets and Microsoft Office
• Ability to multitask and manage time effectively
• Problem-solving oriented attitude with professionalism

Responsibilities

• Build long-term relationships with clients
• Act as point of contact for client inquiries and complaints
• Coordinate with internal teams to address client needs
• Create plans to address clients' business goals
• Schedule regular client meetings to ensure satisfaction

Skills

Communication

English proficiency

Multitasking

Time management

Problem solving

Client servicing

Education

Graduate in any specialization

Tools

Google Sheets

Microsoft Office

Job description

# Executive - Client Success###### Bengaluru, Chennai###### 0-1 years###### Full-time**About OnGrid**OnGrid is a leading digital trust platform offering digital KYC, verifications, and background checks foronboarding employees, contractors users, merchants, customers, etc. Founded by IIT-B alumni, OnGridhas completed more than **1 billion+ checks** across **4000+ happy clients**.At OnGrid, we are focused on redefining and reimagining trust, safety, compliance and accountabilitythrough our platforms OnGrid, eLockr, and Gridlines. Having built these basic pillars of trust (and creatinga profitable venture with 400+ full-time people in the process), we now want our imagination to be letloose and think of avenues never explored, and execute in ways never implemented before.**Objective:**Understand organization business/product, check the alignment of clientbusinesses.**Roles & Responsibilities:**● Building long-term relationships with clients● Build relationships with key employees among clients● Addressing clients concerns and complaints● Create plans to address clients’ business needs● Advise clients on creating profitable processes● Schedule regular meetings with clients to ensure they are satisfied● Act as point of contact for complaints and escalate issues as appropriate● Collaborate with internal teams (e.g. sales, engineers, senior management, operations) toaddress clients’ needs**Requirements:**● 1-4 years of experience in Client Servicing/Customer Service● Graduate in any specialization● Good knowledge of working on google sheets and Microsoft office.● Problem-solving oriented attitude with professionalism.● Strong multitasking, time management, and target achieving skills.● Excellent communication and listening skills with good command of the English language (Both ●written and spoken).● Ability to perform under pressure.