Analyst I - Operations (LADV)

OnGrid; Gurugram District; On-site; INR 260,000 - 420,000; Full time

Benefits offered by this job

Overtime pay

Occasional Saturdays

Job summary

OnGrid is seeking a detail-oriented professional to manage local address digital verification operations from our Gurgaon office. You will perform end-to-end verification, maintain data quality, and communicate with clients to gather information and provide timely updates.

The role requires graduate eligibility, basic Excel/Google Sheets skills, and fluent English. You will coordinate with multiple stakeholders and handle high-priority cases in a fast-paced environment, with occasional Saturdays

Qualifications

• Graduate in any discipline.
• Basic knowledge of MS Excel and Google Sheets.
• Excellent verbal and written communication skills.
• Fluent English communication is mandatory.
• Comfortable working in a fast-paced and challenging environment.
• Ability to coordinate with multiple stakeholders and effectively manage priority/critical cases.
• Strong attention to detail and commitment to maintaining quality standards.

Responsibilities

• Manage Local Address Digital Verification operations and ensure all assigned cases are completed within the defined SLA/TAT.
• End-to-end digital verification of local address cases with accuracy and quality.
• Handle outbound client communication to follow up on verification cases and provide timely updates.
• Coordinate with stakeholders for audits, data validation, and cases with incomplete data.
• Track priority and critical cases and ensure timely completion within the defined TAT.
• Monitor daily incoming operational cases and support the team in maintaining quality.

Skills

MS Excel

Written communication

Verbal communication

English fluency

Attention to detail

Stakeholder coordination

Education

Graduate in any discipline

Tools

Google Sheets

Job description

OnGrid is a leading digital trust platform offering digital KYC, verifications, and background checks for onboarding employees, contractors, users, merchants, customers, etc. Founded by IIT-B alumni, OnGrid has completed more than 1 Billion+ checks across 4000+ happy clients.

At OnGrid, we are focused on redefining and reimagining trust, safety, compliance and accountability through our platforms OnGrid, eLockr, and Gridlines. Having built these basic pillars of trust (and creating a profitable venture with 300+ full-time people in the process), we now want our imagination to be let loose and think of avenues never explored, and execute in ways never implemented before.

Roles & Responsibilities

• Manage Local Address Digital Verification operations and ensure all assigned cases are completed within the defined SLA/TAT.
• Be responsible for end-to-end digital verification of local address cases while maintaining accuracy and quality standards.
• Handle frequent outbound client communication to follow up on verification cases, gather required information, resolve queries, and provide timely case updates while ensuring smooth coordination with clients and stakeholders.
• Connect and coordinate with relevant stakeholders for audits, data validation, and resolution of cases involving insufficient or incomplete data.
• Track priority and critical cases and coordinate with the team to ensure timely completion within the defined TAT.
• Monitor the quality of daily incoming operational cases and support the team in completing them with adequate quality

Requirements

• Graduate in any discipline.
• Basic knowledge of MS Excel and Google Sheets.
• Excellent verbal and written communication skills.
• Fluent English communication is mandatory.
• Comfortable working in a fast-paced and challenging environment.
• Ability to coordinate with multiple stakeholders and effectively manage priority/critical cases.
• Strong attention to detail and commitment to maintaining quality standards.

Work Details

• Location: Sector 44, Gurgaon
• Additional: Some Saturdays may be worked in a month, compensated with extra overtime pay.