Production Support Executive

Reczee; Gurugram District; On-site; INR 450,000 - 600,000; Full time

Job summary

OnGrid is seeking a motivated Production Support Executive in India to serve as the primary technical support point for banking, fintech, and enterprise clients. You will troubleshoot API integrations, assist onboarding journeys (KYC/KYB), and ensure smooth operation of verification and compliance products.

The ideal candidate has strong API knowledge, BFSI workflow understanding, and excellent communication with clients and internal teams in a fast-paced environment.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 1-3 years of experience in a production support role (L1 & L2), preferably in a financial technology company.
• Strong knowledge of API, Postman, SQL(querying).
• Experience with monitoring tools such as Freshdesk, Zoho.
• Working knowledge of SQL and database management.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work well under pressure in a fast-paced environment.
• Team player with a positive attitude and a willingness to learn and adapt.

Responsibilities

• Respond to customer queries to provide excellent customer service and ensure client satisfaction.
• Work with development teams to troubleshoot and resolve technical issues in a timely manner.
• Create and maintain documentation for support processes and procedures.
• Analyze system performance and identify areas for improvement.
• Collaborate with cross-functional teams to implement solutions and enhancements to the production environment.
• Provide excellent customer service to internal teams and external clients.

Skills

API knowledge

Communication skills

Problem solving

Education

Bachelor's degree in Computer Science/Information Technology

Tools

Postman

SQL

Freshdesk

Zoho

Job description

About OnGrid

OnGridis a leading digital trust platform offering digital KYC, verifications, and background checks for onboarding employees, contractors users, merchants, customers, etc. Founded by IIT-B alumni, OnGrid has completed more than1 billion+ verification transactionsacross4000+ happy clients.

At OnGrid, we are focused on redefining and reimagining trust, safety, compliance and accountability through our platformsOnGrid,eLockr, andGridlines.Having built these basic pillars of trust (and creating a profitable venture with 300+ full-time people in the process), we now want our imagination to be let loose and think of avenues never explored, and execute in ways never implemented before.

In this pursuit, we are looking for a motivated Production Support Executive who will act as the primary technical support point for our banking, fintech, and enterprise clients. The role involves troubleshooting API integrations, resolving client issues, supporting onboarding journeys (KYC/KYB), and ensuring smooth operation of verification and compliance products. The ideal candidate should have a strong technical understanding of APIs, BFSI workflows, and data verification systems while maintaining excellent communication with clients and internal teams.

Roles & Responsibilities

• Respond to customer queries to provide excellent customer service and ensure client satisfaction.


• Work with development teams to troubleshoot and resolve technical issues in a timely manner.


• Create and maintain documentation for support processes and procedures.


• Analyze system performance and identify areas for improvement.


• Collaborate with cross-functional teams to implement solutions and enhancements to the production environment.


• Provide excellent customer service to internal teams and external clients.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.


• 1-3 years of experience in a production support role(L1 & L2), preferably in a financial technology company.


• Strong knowledge of API, Postman, SQL(querying).


• Experience with monitoring tools such as Freshdesk, Zoho.


• Working knowledge of SQL and database management.


• Excellent problem-solving and analytical skills.


• Strong communication and interpersonal skills.


• Ability to work well under pressure in a fast-paced environment.


• Team player with a positive attitude and a willingness to learn and adapt.