Analyst I - Operations (LADV)

Reczee; Gurugram District; On-site; INR 350,000 - 520,000; Full time

Benefits offered by this job

Overtime pay

Job summary

OnGrid Gurgaon is seeking a detail-oriented Operations Associate to manage Local Address Digital Verification and ensure all cases meet SLA/TAT. This role focuses on end-to-end digital verification with accuracy and timely delivery.

You will handle client communications, coordinate with stakeholders for audits, and monitor priority cases while maintaining high data quality and process integrity. Strong English, Excel, and collaboration skills are essential.

Qualifications

• Graduate in any discipline with good communication skills.
• Basic knowledge of MS Excel and Google Sheets.
• Excellent verbal and written communication; fluent English mandatory.
• Ability to coordinate with multiple stakeholders and manage priority cases.

Responsibilities

• Manage Local Address Digital Verification operations and SLA/TAT.
• End-to-end digital verification of local address cases with accuracy.
• Coordinate with clients and stakeholders on verification queries and updates.
• Coordinate with audits, data validation, and resolution of incomplete data cases.
• Track priority/critical cases and ensure timely completion.
• Monitor daily case quality and support the team to maintain high standards.

Skills

Verbal communication

Written communication

Attention to detail

Stakeholder coordination

Quality standards

Time management

Education

Graduation

Tools

MS Excel

Google Sheets

Job description

About OnGrid

OnGridis a leading digital trust platform offering digital KYC, verifications, and background checks for onboarding employees, contractors, users, merchants, customers, etc. Founded by IIT-B alumni, OnGrid has completed more than1 Billion+ checksacross4000+ happy clients.

At OnGrid, we are focused on redefining and reimagining trust, safety, compliance and accountability through our platformsOnGrid,eLockr, andGridlines.Having built these basic pillars of trust (and creating a profitable venture with 300+ full-time people in the process), we now want our imagination to be let loose and think of avenues never explored, and execute in ways never implemented before.

Roles & Responsibilities

• Manage Local Address Digital Verification operations and ensure all assigned cases are completed within the defined SLA/TAT.


• Be responsible for end-to-end digital verification of local address cases while maintaining accuracy and quality standards.


• Handle client communication and coordinate with clients/stakeholders regarding verification-related queries, requirements, and case updates.


• Connect and coordinate with relevant stakeholders for audits, data validation, and resolution of cases involving insufficient or incomplete data.


• Track priority and critical cases and coordinate with the team to ensure timely completion within the defined TAT.


• Monitor the quality of daily incoming operational cases and support the team in completing them with adequate quality

Requirements

• Graduate in any discipline.


• Basic knowledge of MS Excel and Google Sheets.


• Excellent verbal and written communication skills.


• Fluent English communication is mandatory.


• Comfortable working in a fast-paced and challenging environment.


• Ability to coordinate with multiple stakeholders and effectively manage priority/critical cases.


• Strong attention to detail and commitment to maintaining quality standards.

Work Details

• Location: Sector 44, Gurgaon


• Additional: Some Saturdays may be worked in a month, compensated with extra overtime pay.