Executive

Manipal Hospitals; Pune District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Manipal Hospitals in Pune is seeking an Executive – Support Services to oversee non-clinical hospital functions, coordinating outsourced partners and ensuring hygiene, security, and cafeteria services. The role emphasizes vendor management, problem-solving, and a patient-centric approach within a healthcare environment.

The candidate will manage housekeeping across wards and public areas, monitor security operations, and supervise cafe/food court services while ensuring adherence to safety and

Qualifications

• Experience in hospital support services operations.
• Strong vendor management and service delivery focus.
• Customer-centric mindset in healthcare environment.

Responsibilities

• Oversee housekeeping operations across wards, OPDs, and public areas.
• Audit facility cleanliness and infection control.
• Oversee linen and waste management.
• Monitor security guard deployments and incident reporting.
• Supervise hospital cafe/food court and patient diet logistics.
• Verify monthly vendor attendance sheets and invoices for payment routing.

Skills

Support Services

Healthcare

Operations

Housekeeping

Security

Cafe

Job description

The Executive – Support Services will be responsible for overseeing the daily execution of critical non-clinical hospital functions to ensure a seamless patient and visitor experience. This role acts as a vital bridge in hospital operations, managing outsourced facility partners, ensuring stringent hygiene standards, maintaining robust facility security, and supervising hospital cafeteria/food court services. The ideal candidate will possess excellent vendor management skills, quick problem-solving abilities, and a customer-centric mindset tailored to a healthcare environment.

Mandatory Skills

Support Services, Healthcare, Operations, Housekeeping, Security, Cafe

Location

Pune

1. Facility & Housekeeping Supervision

• Hygiene Protocols: Oversee daily housekeeping operations across all wards, OPDs, and public areas, ensuring strict adherence to hospital sanitation and infection control protocols.
• Audit Management: Conduct regular facility cleanliness and environmental safety audits, maintaining checklist compliance for patient rooms and common areas.
• Linen & Waste Management: Supervise internal laundry distribution systems and ensure corporate compliance for biomedical and general waste segregation.

2. Hospital Security & Guard Monitoring

• Security Operations: Monitor daily security guard deployments, checking gate passes, visitor movement protocols, and vehicle access loops.
• Incident Reporting: Act as the first point of escalation for security lapses, unauthorized entry, or parking layout bottlenecks.
• Soft Skills Monitoring: Partner with HR to monitor the behavioral demeanor and soft-skills compliance of security staff during patient interactions.

3. Cafeteria & F&B Operations

• Cafe Management: Supervise the hospital cafe, food court, and employee cafeteria services to ensure food safety, premium quality, and prompt hygiene compliance.
• Patient Diet Logistics: Coordinate with the clinical dietetics team to track the smooth delivery and distribution of specific patient meals across wards.
• SLA Tracking: Evaluate the Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) of third-party housekeeping, security, and food service partners.
• Billing & Cost Control: Verify monthly vendor attendance sheets and invoices for accuracy before routing them to the Finance department for payment processing.