Executive

Sadguru Healthcare Services Pvt Ltd; Hanamkonda; On-site; INR 250,000 - 400,000; Full time

Job summary

Sadguru Healthcare Services Pvt Ltd is seeking an Executive to manage patient interactions, appointments, and cross-department coordination at our center. The role requires handling end-to-end patient flow, queue management, and professional telephone communication to ensure smooth operations.

The candidate should be proficient in MS Office, possess persuasive communication, and be punctual. Responsibilities also include collecting patient feedback and engaging patients with timely greetings and

Qualifications

• Responsible for handling patients' questions, comments, and concerns.
• Handle end to end patient’s process visiting the center.
• Appointment management and queue/waiting time management.
• Telephone handling and coordination among patient, doctor, marketing, nurses, and branches.
• Feedback collection and analysis; patient engagement activities.

Responsibilities

• Handle end to end patient’s process visiting the center.
• Appointment management.
• Queue / waiting time management.
• Telephone handling (calling & receiving).
• Coordination – Patient, Doctor, Marketing team, Nurses, inter branches & departments.
• Feedback collection, feedback analysis.
• Patient engagement – offer refreshments, send wishes on special occasions etc.
• ARTis updation.

Skills

Persuasive communication

Tools

MS Office

Job description

Designation: Executive

Responsible for handling patients' questions,comments, and concerns.

Primary Responsibilities:

• Handle end to end patient’s process visiting the center.
• Appointment management
• Queue / waiting time management
• Telephone handling (calling & receiving)
• Coordination – Patient, Doctor, Marketing team, Nurses, inter branches & departments.
• Feedback collection, feedback analysis
• Patient engagement – offer refreshments, send wishes on special occasions etc.
• ARTis updation

Additional Responsibilities:

Reporting Team

• Reporting Designation:
• Reporting Department:
• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Certification/s:

Required Training/s:

Required work experience

• Role:
• Years of experience:

Key Performance Indicators:

Required Knowledge:

Required Skills:

Computer skill with experience of using MSoffice (word, excel, ppt, outlook etc).

Persuasive, relationship oriented andpunctual