Customer Care Executive

Rhea Healthcare; Ludhiana; On-site; INR 180,000 - 260,000; Full time

Job summary

Rhea Healthcare is seeking a courteous Receptionist to greet patients, guide them to the appropriate departments, and manage front-desk operations. You will be responsible for entering patient demographics, updating records in the hospital management system, and ensuring timely billing and daily closing of accounts.

The role requires excellent communication, a friendly demeanor, and the ability to handle multiple tasks and deadlines in a hospital environment.

Qualifications

• Welcoming patients and guiding to departments.
• Maintaining accurate patient data in the system.
• Billing and closing accounts daily.

Responsibilities

• Greet patients and inform staff of arrivals.
• Adhere to best practices for entering and retrieving patient data.
• Enter new patient demographics and verify form accuracy.
• Review forms for completeness per center policies.
• Handle reception duties and maintain grooming standards.
• Bill patients and close accounts before leaving.

Skills

Patient relationship

Friendly attitude

Excellent communication

Deadline management

Team motivation

Customer handling

Tools

Hospital Management System

Job description

Role & responsibilities :

Detailed duties and responsibilities:

• Greeting patients and customers of the Center in a courteous manner and provide any necessary instructions/directions. Informing staff of concerned department patient arrivals.
• Understanding the Hospital Management System we have in place and adhere to the best practices of our Center in terms of maintaining, updating, and retrieving patient data in the System
• Obtaining and entering new patient demographics
• Reviewing all forms for accuracy and completion according to Center policies prior to accepting
• Other general responsibilities of a Receptionist at a Hospital Grooming standards of the centre to be followed
• Billing for the patients and closure of account on daily basis before leaving
• Escorting patients and attendants
• Collecting feedback forms from the patients and documenting the same. End of the month preparing and analyzing reports to manager (feedback and other reports)
• Maintaining the In & out appointment timings and end of the month preparing reports sending it to manager.
• Appointment booking and follow ups for OPD patients.
• Resechulding of the OPD appointments
• Daily reports sending it to all concern department

Skills and specifications:

1. Willingness to discover and develop meaningful patient relationship

2. Friendly, Polite and tactful attitude

3. Excellent communication and good presentation skills

4. Ability to cope up with multiple projects and deadlines

5. Ability to motivate and energize the fellow team members

6. Ability to tackle with diverse customers

7. Willing to build a long term relationship with the customer

Preferred candidate profile

From IVF Industry, Healthcare Experience