Executive

Unacademy; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Unacademy in Bengaluru is seeking an Executive / Senior Executive – Loan Operations to ensure timely processing of loan cases. The role requires 1–3 years of experience and a proactive, detail-oriented approach.

You will coordinate with lenders and sales teams, manage daily cases, resolve bottlenecks, handle escalations, ensure SOP compliance, and support the loan journey across stakeholders.

Qualifications

• 1–3 years of experience in loan processing/operations
• Strong command of Hindi & English
• Strong coordination, problem-solving & communication skills
• Ability to manage multiple cases and escalations within strict TATs
• Comfortable working in a fast-paced, target-driven environment

Responsibilities

• Manage daily loan cases and ensure processing within defined TATs
• Coordinate with lenders & Sales Teams for smooth application closure
• Track pending cases, identify bottlenecks & drive resolutions
• Handle loan-related escalations and customer/learner concerns
• Support Sales Teams with rejected/non-approved cases and payment failures
• Ensure adherence to SOPs, processes & compliance requirements
• Identify potential mis-selling/non-compliance cases and escalade appropriately
• Work with stakeholders to improve the overall loan journey
• Coordinate on course/goal mapping and re-mapping on loan forms

Skills

Coordination

Problem-solving

Communication

Job description

We’re Hiring | Executive / Senior Executive – Loan Operations

Experience: 1–3 Years

We’re looking for a detail-oriented and proactive professional to join our Loan Operations team and drive smooth, timely processing of loan cases.

What You’ll Do:

• Manage daily loan cases and ensure processing within defined TATs
• Coordinate with lenders & Sales Teams for smooth application closure
• Track pending cases, identify bottlenecks & drive resolutions
• Handle loan-related escalations and customer/learner concerns
• Support Sales Teams with rejected/non-approved cases and payment failures
• Ensure adherence to SOPs, processes & compliance requirements
• Identify potential mis-selling/non-compliance cases and escalade appropriately
• Work with stakeholders to improve the overall loan journey
• Coordinate on course/goal mapping and re-mapping on loan forms

What We’re Looking For:

• 1–3 years of experience in loan processing/operations
• Strong command of Hindi & English
• Strong coordination, problem-solving & communication skills
• Ability to manage multiple cases and escalations within strict TATs
• Comfortable working in a fast-paced, target-driven environment