Execution Lead, Delivery and Client Success

MSM Unify; India; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

MSM Unify is seeking an Execution Lead for Delivery and Client Success in India. The role is to transform booked business into realized revenue while ensuring seamless execution and long-term client relationships across enterprise deals.

The incumbent will drive delivery governance, program management, and client success metrics to achieve on-time delivery, high CSAT/NPS, and revenue realization. This is a senior leadership position with cross-functional alignment responsibilities.

Qualifications

• 10-15 years in delivery program management and client success
• Experience in enterprise or large-scale program execution
• Proven track record in customer success and retention

Responsibilities

• Delivery Governance: Maintain quality and timelines
• Program Management: Ensure operational excellence
• Client Success: Drive high CSAT/NPS and client retention, oversee billing and collections

Skills

Delivery Governance

Program Management

Client Success

Cross-Functional Alignment

Revenue Realization

Job description

Execution Lead, Delivery and Client Success

• Execution Lead, Delivery and Client Success

Job Description

The Opportunity

We are hiring a Delivery and Client Success Leader to ensure seamless execution and revenue realization of enterprise deals worth 70100 Cr.

This role is critical in transforming booked business into realized revenue and long-term client relationships.

KRA’s / KPI’s

• Success Metrics KRAs KPIs
• Delivery Excellence On-time delivery, SLA adherence
• Client Success CSATNPS 95%, retention rates
• Revenue Realization Billing efficiency, collections
• Growth Upsell and account expansion

Roles and Responsibilites

• What Were Looking For
• 10-15 years in delivery program management client success
• Experience in enterprise or large-scale program execution
• Proven track record in customer success and retention

Skills and Competencies

• Key Responsibilities
• 1. Delivery Governance
• Maintain quality and timelines
• 2. Program Management
• Ensure operational excellence
• 3. Client Success
• Drive high CSATNPS 95%
• Ensure client retention and long-term engagement
• Oversee billing, invoicing, and collections
• Ensure milestone-based revenue realization
• 5. Cross-Functional Alignment
• Align sales, solutioning, and delivery teams

Chief Strategy and Transformation Officer

Chief Strategy and Transformation Officer

The MSM culture is driven by human values, flexibility, and sustainability.

Leadership with a Heart

Our senior executives and team managers aren’t just experienced and knowledgeable. They are also dependable, insightful, and happily work with teams to meet our goals together.

Diversity and Purpose

There’s never a dull day here, and you won’t get stuck in a single routine or campaign. We offer the chance to work on career-defining projects at MSM or for our partner institutions.

Just as we work hard to help students of the world achieve their study-abroad aspirations, we equip our staff with learning opportunities for their personal and professional growth and advancement.

Stable Partnership

At MSM, we’re in it for the long haul. We work with people who aim to grow with us and take MSM to new heights around the world. Everyone is a partner for growth.

Diversity, Equity & Inclusion

It is our policy not to discriminate against any employee or applicant on the basis of age, race, color, ancestry or ethnic origin, nationality, religious belief, disability, sex or gender identity, sexual orientation, family or marital status, and pregnancy.