Exchange Customer Engineer

Sonata Software; Bengaluru; On-site; INR 2,500,000 - 3,800,000; Full time

Job summary

Sonata Software in Bengaluru/Bangalore and Hyderabad seeks an experienced Exchange Customer Engineer to support complex email infrastructures for enterprise customers. You will plan deployments, manage on-premises, hybrid, and Exchange Online environments, and ensure high availability and performance.

Strong communication and architectural skills are essential, with 8-20 years of relevant experience. You will collaborate with global teams, implement migration strategies with minimal downtime,

Qualifications

• BA/BS (or higher) in Information Technology, or a related field or equivalent experience.
• Strong communication and interpersonal skills.
• Proven track record of delivering high-quality technical support and solutions.
• Experience planning and executing migrations from legacy email systems to Exchange Server.
• Experience with hybrid Exchange environments.

Responsibilities

• Plan, deploy, operate, and optimize on premises, hybrid, and online Exchange environments.
• Maintain Exchange Server environments, ensuring high availability and performance.
• Plan and execute migrations from legacy email systems to Exchange Server.
• Develop migration strategies and timelines to minimize downtime and disruption.
• Perform data migration, ensuring data integrity and consistency.

Skills

Customer facing experience

Exchange administration

Hybrid/On-prem Exchange

Troubleshooting

Migration planning

Data migration experience

Education

BA/BS in Information Technology or related field

Tools

PowerShell scripting

Exchange Server management

Active Directory

Azure Active Directory

Job description

About Sonata Software

Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique PlatformationTM framework. Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services.

About Sonata Software

Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique PlatformationTM framework. Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services.

Sonata’s AI-led modernization is enabled by a powerful suite of proprietary tools and assets. At the core is the Harmoni.AI Enterprise Platform, which includes AgentBridge -a governance and observability framework; Agent Builder -a development toolkit for fungible agents integrated into enterprise systems; and the Agent Marketplace -an internal ecosystem for modular, reusable agents.

Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Mexico, Australia, DACH (Germany/Switzerland) & Nordics (Finland). We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space.

Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to deliver cutting-edge AI solutions. Our 30+years of partnership with Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of global Microsoft partners. Sonata is now among the first companies to earn the Microsoft Frontier Partner Badge Also; Sonata Software is proud to achieve AWS Premier Tier Status in the AWS Partner Network.

Job Title: Exchange Customer Engineer

Location: Bangalore/ Hyderabad

Duration: Full Time

Experience level: 8-20 years

Skills Required

Experience with customer facing roles in systems architecture, administration, operations, software support, IT consulting, on-premises and cloud support or consulting for enterprise and/or government customer base, advanced troubleshooting and SharePoint customization and development.

• BA/BS (or higher) in Information Technology, or a related field or equivalent experience.
• Strong communication and interpersonal skills.
• Proven track record of delivering high-quality technical support and solutions to customers.
• Proven track record in successfully planning, deploying, operating, and optimizing on premises, hybrid, and online Exchange environment and solutions.
• Proven track record maintaining Exchange Server environments, ensuring high availability and performance.
• Proven track record managing and maintaining Exchange Server environments, ensuring high availability and performance.
• Advanced experience managing and maintaining Exchange Server environments, ensuring high availability and performance.
• Advanced troubleshooting and problem-solving skills.
• Experience planning and executing migrations from legacy email systems to Exchange Server.
• Knowledge and experience developing migration strategies and timelines to minimize downtime and disruption.
• Experience performing data migration, ensuring data integrity and consistency throughout the process.
• Knowledge and experience planning and executing migrations from on-premises Exchange Server to Exchange Online.
• Experience providing post-migration support and troubleshooting.
• Knowledge of Active Directory and Azure Active Directory.
• Experience with email retention and compliance solutions.
• Experience with hybrid Exchange environments.
• Experience with PowerShell scripting for automation and management tasks.
  
  

Optional Skills

• Advanced knowledge of the use of Graph API
• Advanced knowledge of Active Directory and Azure Active Directory.
• Well architected framework (and implementation of concepts)
• Cloud adoption framework (and implementation of concepts)
  
  

Why join Sonata Software?

At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.