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Role Overview
The position of Executive Operations & Client Servicing - MICE EVENTS will be based in Bangalore.
Duties & Responsibilities
- Assist the team in planning and executing MICE events.
- Coordinate with hotels, venues, vendors, and travel partners for event requirements.
- Support travel, accommodation, transportation, and hospitality arrangements.
- Maintain project trackers, event calendars, and status reports.
- Follow up with vendors and internal teams to ensure timely completion of tasks.
- Assist in preparing event documentation, presentations, and meeting minutes.
- Support client communication and ensure timely sharing of updates.
- Coordinate with creative, production, finance, and logistics teams for project execution.
- Manage attendee registrations and event-related databases.
- Assist in on-ground event execution, guest management, and coordination activities.
- Collect vendor quotations and maintain vendor records.
- Ensure all project-related documents are updated and properly maintained.
Prerequisite
- Graduate in any discipline.
- 0–2 years of experience in Events, Hospitality, Client Servicing, Tourism, or MICE.
- Freshers with relevant internships may also apply.
- Good communication and interpersonal skills.
- Basic knowledge of Microsoft Office (Excel, Word, PowerPoint).
- Strong coordination and follow-up skills.
- Ability to manage multiple tasks simultaneously.
- Attention to detail and organizational skills.
- Willingness to travel and work on event sites.
Personal Qualities
- Positive attitude and eagerness to learn.
- Team player with strong work ethic.
- Organized and dependable.
- Flexible and adaptable in dynamic environments.
- Customer-service oriented.
- Ability to remain calm under pressure.
- Timely completion of assigned tasks and deliverables.
- Accurate maintenance of project documentation and trackers.
- Effective coordination with vendors, hotels, and internal teams.
- Support smooth execution of events with minimal operational issues.
- Ensure timely follow-up and closure of action items.
- Maintain professional communication with clients and stakeholders.
- Support senior team members in achieving project objectives.
- Contribute to positive client and attendee experiences.
Key Performance Indicators (KPI)
- Task completion rate within agreed timelines.
- Accuracy of event documentation and reports.
- Vendor follow-up and response turnaround time.
- Number of coordination-related escalations.
- Attendance and participation during event execution.
- Internal team feedback score.
- Client feedback on responsiveness and support.
- Timely closure of assigned action items.
- Compliance with company processes and reporting standards.
- Contribution to successful event delivery.