EV 2 Wheeler Technician-Kerala

2coms; Kozhikode district; On-site; INR 212,000 - 257,000; Full time

Job summary

2coms in Kerala seeks an Automobile Technician with a positive attitude to join our service team. The role focuses on diagnosing and repairing scooters, updating Getafix and Zendesk, and delivering courteous, professional customer service in a busy workshop.

The position is for male candidates only, with 6 months+ auto service experience. Salary ranges from ₹19,000 to ₹23,000 INR per month, with PF/ESIC and incentives included. On-site role at our Experience Centre in Kozhikode district.

Responsibilities

• Greet customers professionally and politely
• Verify service requests and capture VOC in the system
• Communicate with customers by phone and in person
• Provide updates on repair status to customers
• Analyze and diagnose scooter to identify repairs
• Update diagnosis in WMS Getafix
• Perform repairs and final inspection as per requests
• Track complaints in Zendesk and update live
• Operate Getafix and maintain 100% adherence
• Update status and ETA in CRM and WMS
• Check scooter health in Telematics Command Centre

Job description

Kochi, Kozhikode, Thrissur, India

Job Description

We have an Excellent Opportunity for Male Candidates for Automobile Technician Role.

About Client:

Our Client is an Indian multinational ride-sharing company, It also operates in other business verticals including financial services and cloud kitchens.

Roles and Responsibilities:-

• Receiving customer with smile and greet himwith Politeness, courteousness and professionalism
  
• Verify the service requests made bycustomers & Capture VOC of the customer and update in the system
  
• Conversational skill for telephonic as wellas face to face discussion
  
• Customer communications about repairupdates
  
• Analyse and Diagnose the Scooter toidentify number and type of repairs applicable
  
• Update the diagnosis report in the WMS(Getafix)
  
• Perform repairs & final inspection onthe vehicle if the desired repairs as per the customer Voice is performed
  
• Track the Customer complaint in Zendesk andupdate the system on live basis
  
• Operate Workshop Management System(Getafix) and ensure 100 % adherence
  
• Update operational Status and ETA on timelybasis in both CRM and WMS systems
  
• Check for scooter health in TelematicsCommand centre for deep diagnosis
  

4. Technical Repairs

• Service Champion should be fully equippedwith knowledge on OLA Scooter
  
• Could able to repair/replace all the partsof the scooter
  
• Ensure he/she is updated on OLA technicalcurricular, news bulletin on EV
  

5. Process and Operational

• Process adherence at Experience Centre andalso ensure bays are clearly marked for Vehicle/Scooters.
  
• Invoicing and Payment Collections
  
• Ensure bays are free from any foreignmaterials and fit for serviceability
  

6. Parts Operation

• Auditing the inventory and ensure systemand physical inventory is same
  
• Perform GRN and maintain Inventory atExperience Centre
  
• Ensuring Warranty part reverse logistics tothe Mother workshop
  

7. Safety and Compliance

• Wear Uniform and Protective Gear whilerepairing scooter
  
• Use Protective Gear and proper handling ofTool Kits while repairing scooter
  
• Ensure fire fighting equipments are inplace to ensure fire handling
  

Requirements

• Only male candidate.
  
• Min experience: min 6 months experience in an automobile industry in service sector.
  

Salary: ₹19000-23000 CTC per month including PF+ ESIC +Incentive