EUC Hands & Feet Support Engineer

Ejamerica; Mumbai; On-site; INR 400,000 - 640,000; Full time

Job summary

Ejamerica in Mumbai seeks an IT Support Engineer to deliver L1/L2 support for desktops, laptops, and peripherals in an enterprise setting. You will troubleshoot hardware, software, and OS issues while ensuring SLA adherence. The role covers Windows and Mac OS, basic networking, and device lifecycle management.

The candidate will work with Intune and SCCM for device management, handle onboarding/offboarding, and manage tickets with strong communication and problem-solving skills.

Qualifications

• Experience troubleshooting desktops and laptops
• Support Windows and Mac OS environments
• Familiarity with basic networking concepts
• Experience with IT ticketing and incident management
• Exposure to Intune, SCCM, Active Directory, or Office 365 is preferred
• Good communication and problem-solving skills

Responsibilities

• Provide L1/L2 support for desktops, laptops, printers, and peripherals
• Diagnose and troubleshoot hardware, software, and OS issues
• Support Windows and Mac OS environments and patching
• Handle basic networking issues including Wi-Fi, VPN, LAN, DNS, DHCP
• Manage device lifecycle: allocation, configuration, refresh, decommissioning
• Assist onboarding and offboarding including user account setup
• Use Intune and SCCM for device management and software deployment
• Manage support tickets and prioritize incidents to meet SLA
• Maintain asset inventory and technical documentation
• Escalate complex issues to L3/support teams when required

Skills

Desktop troubleshooting

Windows OS

Mac OS

Networking basics

Ticketing systems

Remote support

Tools

Intune

SCCM

Active Directory

Office 365

Job description

We are looking for a skilled and customer-focused IT Support Engineer to provide L1/L2 technical support for desktops, laptops, peripherals, and end-user systems in an enterprise environment. The ideal candidate should have hands-on experience in troubleshooting hardware, software, and basic network-related issues while ensuring timely ticket resolution and SLA compliance

.Key Responsibilities

• Provide L1/L2 support for desktops, laptops, printers, and peripheral device
• Diagnose and troubleshoot hardware, software, and operating system issue
• Support Windows and Mac OS environments, software installations, updates, and patching
• Handle basic networking issues including Wi-Fi, VPN, LAN, DNS, and DHCP troubleshooting
• Manage device lifecycle activities such as allocation, configuration, tracking, refresh, and decommissioning
• Support onboarding and offboarding activities including user account setup and system configuration
• Use tools such as Intune and SCCM for device management and software deployment
• Manage support tickets, prioritize incidents, and ensure SLA adherence
• Maintain accurate asset inventory and technical documentation
• Escalate complex technical issues to L3/support teams when require

Required Skill

• Strong knowledge of desktop and laptop troubleshooting
• Experience in Windows/Mac OS support
• Understanding of networking fundamentals and remote support tool
• Hands-on experience with ticketing systems and IT support process
• Exposure to Intune, SCCM, Active Directory, or Office 365 is preferred
• Good communication and problem-solving skill