Epic Specialist

Cloudxtreme; Chennai District, Bengaluru; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Cloudxtreme in Chennai is seeking an Application Support Engineer to diagnose and resolve issues across multiple components of critical business systems. Strong Epic Systems expertise and problem-solving skills will help maintain system efficiency and reliability.

Responsibilities include primary support for Epic modules, handling advanced configurations, and ensuring timely issue resolution while meeting audit and compliance requirements.

Qualifications

• Must have certification in Epic modules with hands-on experience across RWB, Epic Care Link, Haiku, MyChart, Cadence and related components.
• Minimum 5 years of professional experience in application support or Epic systems environments.

Responsibilities

• Epic Analyst will provide primary support for their designated application/module.
• Tackle advanced issues arising within the project for their application area, including configuration, testing and administration.
• Provide ongoing system support and maintenance based on support roster.
• Respond promptly to system issues and requests.
• Conduct investigations, assessments and deliver fixes to resolve issues.

Skills

Epic modules certification

Education

15 years education

Job description

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Epic Systems
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary

As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Your expertise in EPIC Systems and problem-solving skills will be instrumental in maintaining the efficiency and reliability of the systems.

Roles & Responsibilities

• Epic Analyst will provide primary support for their designated application/module.
• Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration.
• Provide on-going system support and maintenance based on support roster
• Respond in a timely manner to system issues and requests
• Conduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues.
• Handle and deliver Service Request / Change Request / New Builds
• Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPs
• Perform/support regular / periodic system patch, maintenance and verification.
• Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilization
• Perform/support the work required to comply with audit and security requirements.
• Require to overlap with client business or office hours
• Comply with Compliance requirements as mandated by the project

Professional & Technical Skills

• Must To Have Skills: Certified in epic modules (RWB,Epic Care link,Haiku,Healthy Planet,Mychart,Rover,Willow ambulatory,Cogito, Ambulatory, Clindoc, Orders, ASAP, RPB, RHB, HIM Identity,HIM ROI, HIM DT, Cadence, Prelude, GC, Optime, Anesthesia, Beacon, Willow Imp, Cupid, Pheonix, Radiant, Beaker AP, Beaker CP, Bridges, Clarity, Radar, RWB)
• Experience in troubleshooting and resolving application issues.

Additional Information

• The candidate should have a minimum of 5 years of experience in EPIC Systems.
• This position is based at our Chennai office.
• A 15 years full time education is required.