Senior Support Engineer

Infinite; Hyderabad; On-site; INR 1,200,000 - 1,900,000; Full time

Job summary

Infinite operates as a leader in cardiology informatics, seeking a Senior Cardiology & Hemodynamics Applications Support Engineer to maintain and support cardiology, hemodynamics, EP, ECG/Holter, and PACS-based clinical applications.

The role emphasizes incident management, troubleshooting, and proactive monitoring to ensure healthcare staff experience minimal disruption while maintaining high clinical quality and compliance.

Qualifications

• 5+ years of experience in supporting Cardiology and Hemodynamics applications.
• Strong knowledge of PACS configurations and workflow optimization.
• Excellent troubleshooting in complex imaging environments.
• Effective communication with clinical and technical stakeholders.
• Familiarity with ITIL service management practices and ticketing tools.

Responsibilities

• Apply incident, problem, and change management across cardiology applications.
• Troubleshoot issues reported by users and provide workarounds and permanent fixes.
• Proactively monitor application health and respond to alerts.
• Coordinate minor upgrades and validate post-upgrade functionality.
• Participate in go-live cutovers and post-downtime reconciliation.

Skills

Cardiology domain knowledge

Troubleshooting & problem solving

Effective communication

ITIL / ITSM familiarity

Vendor coordination

Tools

PACS systems

DICOM/HL7

ServiceNow

Job description

Job Description - Senior Cardiology & Hemodynamics Applications Support Engineer

Summary The Senior Cardiology & Hemodynamics Applications Support Engineer will be responsible for providing application maintenance and support activities across all cardiology, hemodynamics, electrophysiology (EP), ECG/Holter management, and ancillary clinical applications (including PACS). This role ensures all the applications are healthy and actively serving the business users.

Key Responsibilities

• Apply incident, problems, and change management practices across the cardiology application portfolio - spanning hemodynamics, EP, ECG/Holter, and echo/structured reporting - coordinating across clinical, Cath/EP lab operations, infrastructure, and vendor application teams to resolve issues and minimize clinical disruption.
• Troubleshoot issues reported by business users to identify root cause and resolve them within SLAs - providing workarounds as quick fixes and implementing permanent fixes.
• Proactively monitor application health, respond to alerts, and act on emerging issues before they impact clinical users.
• Coordinate minor upgrades to the applications and validate the applications post upgrade / patch implementation.
• Participate in go-live cutovers, troubleshoot escalated issues, and ensure rapid resolution of integration or configuration problems.
• Participate in the on-call rotation and after-hours escalation to provide continuous support for Cath lab, EP, and cardiology operations.
• Execute planned and unplanned downtime procedures - including Cath lab and EP lab downtime - and clinical workarounds and support post-downtime reconciliation.
• Engage with clinical stakeholders to gather feedback and ensure optimized workflows for clinical staff.
• Write and maintain runbooks and knowledge-base articles to standardize resolution and reduce repeat incidents.

Experience & Skills

• 5+ years of experience in supporting Cardiology and Hemo applications including Merge Cardio, GE Cardio Lab, Mac-Lab, Workmate Claris, LABSYSTEM PRO, and related EP platforms.
• Expertise in Cardiology and Hemodynamics PACS including configuration, validation, and workflow optimization
• Good understanding of advanced imaging and visualization applications, including integration with PACS and EMR systems.
• Proficient in DICOM, HL7, and related interoperability standards.
• Excellent troubleshooting and problem-solving skills in complex imaging environments.
• Strong communication skills, with the ability to interact effectively with clinical and technical stakeholders.
• Knowledge of healthcare compliance requirements, including HIPAA, HITRUST, and SOC2.
• Familiarity with ITIL service management practices and ITSM/ticketing tools (e.g., ServiceNow).
• Excellent troubleshooting and problem-solving skills in complex imaging environments.
• Strong communication skills, with the ability to interact effectively with clinical and technical stakeholders.

Preferred Qualifications

• ITIL v4 Foundation (or higher) certification.
• Vendor / product certifications relevant to the supported CVIS, CPACS, and hemodynamics/EP platforms.
• Experience supporting diagnostic viewer delivery in virtualized environments (e.g., Citrix/VDI).
• Experience in large-scale, multi-site cardiology informatics deployments and hypercare operations.