Entitlement Analyst

AlphaSense Oy; Pune District; On-site; INR 450,000 - 650,000; Full time

Job summary

AlphaSense Oy in Pune, India is seeking an Entitlement Analyst to enable access to broker research content for customers and act as a liaison between customers, sales teams, and content partners.

You will process Content Authorization requests, collaborate with sales teams and broker partners to gather required information, resolve customer queries, and track progress in the CRM. The role supports international markets and fits a high-growth India-based team.

Qualifications

• 1–3 years of experience in customer support or similar roles.
• Proficiency with CRM tools (Salesforce or equivalent).
• Strong written and verbal communication skills.
• Attention to detail and organizational abilities.
• Good problem-solving and analytical skills.
• Team player with cross-functional collaboration.

Responsibilities

• Process Content Authorization requests.
• Collaborate with sales teams and broker partners to gather information.
• Resolve customer queries.
• Track progress in the CRM.
• Propose enhancements to improve efficiency.

Skills

Customer focus

Organized

Strong communication

Microsoft Office

CRM tools

Ticket handling

Tools

Salesforce

Job description

The Entitlement Analyst role at AlphaSense involves enabling access to broker research content for customers, acting as a liaison between customers, sales teams, and content partners.

Responsibilities include processing Content Authorization requests, collaborating with sales teams and broker partners to gather required information, resolving customer queries, tracking progress in the CRM, and proposing enhancements to improve efficiency.

Ideal candidates are customer-focused, organized, and skilled in communication, with proficiency in Microsoft Office and CRM tools. Experience in handling tickets through email, chat, or phone is a plus.

The role is part of a high-growth India-based team and supports international markets.

Responsibilities

• processing Content Authorization requests
• collaborating with sales teams and broker partners to gather required information
• resolving customer queries
• tracking progress in the CRM
• proposing enhancements to improve efficiency

Requirements

• 1-3 years of experience in customer support or similar roles
• Proficiency with CRM tools (Salesforce or equivalent)
• Strong written and verbal communication skills
• Attention to detail and organizational abilities
• Good problem-solving and analytical skills
• Team player with cross-functional collaboration