Enterprise Operations Specialist

Webhosting; Chennai District; On-site; INR 700,000 - 800,000; Full time

Job summary

Sectigo is expanding its Center of Excellence in Revenue Operations. The Enterprise Operations Specialist role focuses on handling mechanical, high-volume operational work within renewals and sales support.

You will respond to Salesforce tickets, maintain data hygiene, and generate leadership-ready reports from Chennai. Ideal candidates are detail-oriented, accustomed to structured renewal processes, and able to collaborate with the Deal Desk and Sales Strategy team to drive efficiency and

Qualifications

• Experience with Salesforce helpdesk tickets and SLAs.
• Ability to build ad hoc reports and data packages for leadership.
• Attention to detail with high-volume operational processes.
• On-site Chennai, full-time role reporting to Manager, Deal Desk and Sales Strategy.

Responsibilities

• Respond to Salesforce helpdesk tickets from the global sales organization within defined SLAs.
• Maintain SFDC hygiene for Renewals, EMEA Enterprise, and SMB domains: ownerships, territories, opportunity integrity.
• Build ad hoc reports and pull data for Anna and the broader sales leadership team.
• Maintain steady state documentation for team’s domain and update workflows as they evolve.
• Partner with the team in forecast prep meetings and prepare data packages, plus respond to ad hoc requests.
• Contribute to the CoE through cross training and process improvements.

Skills

Salesforce

Data reporting

Process improvement

Tools

Salesforce CRM

Job description

On-site Full-time Not specified Operations

Job Description

Sectigo is building out a Center of Excellence (CoE) within Revenue Operations to scale operational execution. As an Enterprise Operations Specialist you are expected to support the team and be dedicated to take mechanical, repetitive operational work.

This role is well suited for someone who is responsive, detail oriented, and comfortable handling a high volume of varied requests.

This role is for someone who thrives on structured renewal operations, is comfortable with high volume opportunity management, and wants to be at the center of a critical revenue motion.

Here are the core functions, responsibilities, and expectations for this role:

• Respond to Salesforce helpdesk tickets from the global sales organization within defined SLAs
• Handle prescriptive systems and process queries: routing, answering, or escalating based on complexity
• Maintain SFDC hygiene for the Renewals, EMEA Enterprise, and SMB domains: ownerships, territories, opportunity integrity
• Build ad hoc reports and pull data on request from Anna and the broader sales leadership team
• Maintain steady state documentation for team’s domain: keeping process docs current as workflows evolve
• Partner closely with the team within its operating rhythm: attend forecast prep meetings as needed, prepare data packages, and respond to ad hoc operational requests
• Contribute to the broader CoE through cross training and process improvement

More information about this role:

• This is a full-time and in-office position, reporting to our Chennai office 5 days a week.
• This is an individual contributor role, reporting to our Manager, Deal Desk and Sales Strategy.
• The targeted compensation package for this role is between INR 7,00,000 and INR 8,00,000.

Simplicity at Scale.

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values – Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry.