Enterprise Customer Success & Renewals Executive

Applicantz; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Applicantz in Bengaluru, India seeks an Enterprise Renewals Specialist to own the renewal lifecycle for enterprise customers. You will collaborate with Sales, Customer Success, and Legal to ensure timely renewals and maximize retention.

The role requires strong organizational skills, experience with renewal processes, and proficiency in CRM tools like Salesforce. You will identify growth opportunities, mitigate renewal risks, and build lasting relationships with decision-makers.

Qualifications

• Experience in renewals, sales operations, or account management.
• Familiarity with enterprise subscription models and renewal cycles.
• Strong data analysis and forecasting skills.

Responsibilities

• Own end-to-end renewal process for enterprise accounts.
• Develop renewal strategies with Account Executives and manage forecast accuracy.
• Drive timely renewals and high customer retention.
• Collaborate with Customer Success to assess health and blockers.
• Coordinate with procurement, legal, and deal support for renewals.
• Identify opportunities for incremental growth during renewals.
• Maintain renewal forecasts and CRM records.
• Engage stakeholders early to ensure successful outcomes.
• Build relationships with enterprise customers and decision makers.
• Share insights to improve renewal strategies and reduce churn.

Skills

Renewals management

Sales operations

CRM (Salesforce)

Stakeholder management

Forecasting

Negotiation

Excel

Data analysis

Education

Bachelor's degree in Business/Commerce/CS

Tools

Salesforce

Job description

THIS IS A LONG TERM CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER.

We are looking for an Enterprise Renewals Specialist to manage the end-to-end renewal lifecycle for enterprise customers. This role is ideal for professionals with experience in renewals, sales operations, customer retention, and enterprise account management.

You will work closely with Sales, Customer Success, Deal Desk, Legal, and Procurement teams to ensure timely renewals, maximize customer retention, and identify opportunities for account growth. The ideal candidate is highly organized, customer-focused, and thrives in a collaborative, fast-paced environment.

Key Responsibilities

• Own and manage the complete renewal process for assigned enterprise accounts from planning through execution.
• Partner with Account Executives to develop renewal strategies, maintain forecast accuracy, and mitigate renewal risks.
• Drive customer retention by ensuring timely, accurate, and seamless renewal experiences.
• Collaborate with Customer Success teams to understand customer health, product adoption, and potential renewal blockers.
• Support complex enterprise agreement renewals by coordinating with procurement, legal, and deal support teams.
• Identify opportunities for incremental growth and seat expansion during the renewal process.
• Maintain accurate renewal forecasts, pipeline updates, and CRM records.
• Proactively monitor upcoming renewals and engage stakeholders early to ensure successful outcomes.
• Build strong relationships with enterprise customers and key decision-makers throughout the renewal lifecycle.
• Share customer insights and collaborate with cross-functional teams to improve renewal strategies and reduce churn.

Required Skills & Qualifications

• 23 years of experience in Renewals, Sales Operations, Customer Success, Account Management, or a related role.
• Experience managing enterprise customer renewals or subscription-based business models.
• Strong understanding of sales operations, forecasting, and CRM platforms (Salesforce or similar).
• Excellent communication, stakeholder management, and cross-functional collaboration skills.
• Strong organizational and time management abilities with the capability to manage multiple renewal cycles simultaneously.
• Analytical mindset with the ability to interpret customer data and identify retention opportunities.
• Experience working with procurement, legal, or deal desk teams is an advantage.
• Strong negotiation and problem-solving skills.
• Proficiency in Microsoft Excel and reporting tools.

Preferred Qualifications

• Experience supporting Enterprise or SaaS customer renewals.
• Familiarity with enterprise licensing or commercial agreements.
• Exposure to subscription revenue models and customer retention strategies.
• Experience working in a global or matrix organization.
• Customer-First Mindset
• Cross-Functional Collaboration
• Negotiation & Relationship Management
• Communication & Presentation Skills
• Problem Solving & Analytical Thinking
• CRM & Data Management

Success Metrics

• Renewal Rate & Customer Retention
• On-time Renewal Execution
• Forecast Accuracy
• Customer Satisfaction
• Cross-functional Collaboration Effectiveness
• Incremental Revenue Growth through Renewals

Why Join Us

Work with global enterprise customers.Partner with high-performing Sales and Customer Success teams.Gain exposure to complex enterprise commercial agreements.Be part of a collaborative environment focused on customer success and long-term business growth.Build a rewarding career in Enterprise Renewals and Revenue Operations.Our Fortune Technology client is ranked as one of the best companies to work with, in the world. As a global leader in 3D design, engineering, and entertainment software, they foster a progressive culture, creativity, and a flexible work environment using cutting-edge technologies. .