Support Analyst

Uniqz Technologies; Nagercoil; On-site; INR 350,000 - 480,000; Full time

Job summary

Uniqz Technologies in India is seeking a Support Analyst to provide reliable assistance to customers and internal teams, helping ensure smooth day-to-day operations.

You’ll investigate issues, communicate with users and coordinate with internal teams to identify solutions and maintain a high level of service.

Qualifications

• Strong communication and problem-solving skills.
• Patience and a customer-focused approach.
• Basic technical knowledge is an advantage.

Responsibilities

• Respond to customer and internal support requests.
• Investigate and troubleshoot technical or operational issues.
• Document issues, solutions and support activities.
• Escalate complex issues to the appropriate teams.

Skills

Communication

Problem solving

Patience

Customer focus

Job description

Support Analyst

Full Time Support

We are looking for a Support Analyst who can provide reliable assistance to customers and internal teams while helping ensure smooth day-to-day operations.

What you'll do

You’ll investigate issues, communicate with users and coordinate with internal teams to identify solutions and maintain a high level of service.

• Respond to customer and internal support requests.
• Investigate and troubleshoot technical or operational issues.
• Document issues, solutions and support activities.
• Escalate complex issues to the appropriate teams.

What we're looking for

Strong communication and problem-solving skills, patience and a customer-focused approach. Basic technical knowledge will be an advantage.

The opportunity

You’ll work closely with different teams and gain valuable experience in customer support, troubleshooting and business operations.

• Technical Support
• Troubleshooting
• Customer Support
• Problem Solving