English Customer Support | Chat & Voice Process

Ambitious Global services; Rajasthan; On-site; INR 301,000 - 513,000; Full time

Benefits offered by this job

Commuter assistance

Paid time off

Provident Fund

Job summary

Ambitious Global services in Jaipur seeks highly motivated International Customer Support Executives for our non-voice and voice processes in a global BPO team. You will handle inquiries via email and chat, and assist customers with product and account issues, ensuring a positive experience.

Strong English communication is essential. You will document all interactions in the CRM, meet performance targets, and join a collaborative, growth-oriented environment with training and career progression

Qualifications

• Excellent written communication in English with strong grammar.
• Experience in customer service or voice/non-voice processes is a plus.
• Proactive problem-solving skills with a focus on customer satisfaction.

Responsibilities

• Handle customer inquiries via email and chat, ensuring quick and accurate responses.
• Resolve customer issues related to products, accounts, and services, maintaining a positive customer experience.
• Document all interactions in the CRM system, escalating issues when needed.
• Meet performance metrics including response time and customer satisfaction.

Skills

Excellent English

Customer service

CRM systems

Multitasking

Proactive problem-solving

Tools

CRM software

Email & chat tools

Job description

In Jaipur, we are seeking highly motivated International Customer Support Executives for our non-voice process BPO team. This role offers the opportunity to provide exceptional customer support to our international clients via voice, email and chat platforms.

Key Responsibilities:

Handle customer inquiries via email and chat, ensuring quick and accurate responses.

Resolve customer issues related to products, accounts, and services, maintaining a positive customer experience.

Document all interactions in the CRM system, escalating issues when needed.

Meet performance metrics including response time and customer satisfaction.

Skills & Qualifications:

Excellent written communication in English with strong grammar.

Experience in customer service or voice / non-voice processes is a plus.

Proactive problem-solving skills with a focus on customer satisfaction.

Ability to multi-task and meet deadlines in a fast-paced environment.

Proficiency in CRM systems, email, and chat tools.

Why Join Us?

Competitive salary: ₹27,000 to ₹46,000 per month.

Work in a dynamic, global environment with international clients.

Career growth opportunities and comprehensive training.

Collaborative work culture focused on employee well-being.

If you are passionate about customer service and eager to grow in an international BPO setting,

Pay: ₹27,000.00 - ₹46,000.00 per month

Benefits:

• Commuter assistance
• Paid time off
• Provident Fund

Language:

• English (Required)

Work Location: In person