ENGINEER TECHNICAL SUPPORT L1

Nextstudycircle; Mumbai; On-site; INR 250,000 - 350,000; Full time

Job summary

Nextstudycircle is seeking an Engineer Technical Support L1 to help install and maintain solar panel systems in Mumbai. This entry-level role is ideal for individuals starting their career in renewable energy and technical support, with a focus on delivering high-quality service to customers.

You will assist in installations at customer sites, perform basic troubleshooting, conduct routine maintenance, and document processes while collaborating with senior engineers to resolve issues.

Qualifications

• 0-2 years of experience in technical support or installation roles.
• Basic understanding of solar panel technology and installation processes.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Technical proficiency in installation and maintenance of solar panels.
• Customer service orientation and ability to handle inquiries professionally.
• Adaptability and willingness to learn new technologies and processes.
• Time management skills to prioritize tasks effectively.

Responsibilities

• Assist in the installation of solar panel systems at customer locations.
• Provide technical support and troubleshooting for solar panel systems.
• Conduct routine maintenance checks and ensure systems are operating efficiently.
• Document installation processes and customer interactions accurately.
• Collaborate with senior engineers to resolve complex technical issues.

Skills

Technical support

Installation

Troubleshooting

Customer service

Communication skills

Teamwork

Time management

Adaptability

Job description

The Engineer Technical Support L1 will provide essential support for the installation and maintenance of solar panel systems. This role is ideal for individuals looking to start their career in renewable energy and technical support, with a focus on delivering high-quality service to customers.

Duties and Responsibilities

• Assist in the installation of solar panel systems at customer locations.
• Provide technical support and troubleshooting for solar panel systems.
• Conduct routine maintenance checks and ensure systems are operating efficiently.
• Document installation processes and customer interactions accurately.
• Collaborate with senior engineers to resolve complex technical issues.

Qualifications and Requirements

• 0-2 years of experience in technical support or installation roles.
• Basic understanding of solar panel technology and installation processes.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Technical proficiency in installation and maintenance of solar panels.
• Customer service orientation and ability to handle inquiries professionally.
• Adaptability and willingness to learn new technologies and processes.
• Time management skills to prioritize tasks effectively.

Performance Expectations

• Meet installation and maintenance deadlines consistently.
• Achieve high customer satisfaction ratings through effective support.
• Demonstrate continuous improvement in technical skills and knowledge.