Engineer - Service Sales

Flender; Chennai; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Flender in India (Chennai) seeks a Mechanical Engineering professional with 4-6 years of experience to own Salesforce reporting and KPI translation for the global service sales organization. The role emphasizes data quality across Salesforce and SAP, iBase maintenance, and AI-driven forecasting, invoicing validation, and regional governance.

The candidate will advance digital commercial channels, automate workflows, and generate actionable insights to support management and regional sales.

Qualifications

• BE / Diploma in Mechanical Engineering with 4-6 years of experience.

Responsibilities

• Own and continuously develop Salesforce reporting and management dashboards for the global service sales organization and translate the commercial KPI framework into standardized performance transparency across all regions.
• Take ownership of commercial data quality and data standards across Salesforce and SAP, and build up and maintain the installed base (iBase) database as the reliable foundation for analysis, forecasting and opportunity identification.
• Identify, prioritize and implement AI use cases for service sales - for example AI-supported forecasting based on installed base and market data, and automated validation of invoices against orders - and drive their adoption in the business.
• Support the development of digital commercial channels such as WebQuote, WebShop and customer self-service solutions, as well as commercial business applications e.g. ibase field service app.
• Drive process excellence and automation: digitalize manual workflows, automate recurring commercial activities and establish process standards and governance across regions.
• Generate actionable business insights from commercial data and provide fact-based decision support to management and the regional sales organizations.
• Manage the CSAT/NPS program for Service, from survey execution and analysis through to the follow-up of improvement actions together with the sales regions.

Education

BE / Diploma in Mechanical Engineering

Job description

Job Description:

Experience & Qualification:

BE /Diploma in Mechanical Engineering with 4 - 6 Years of experience.

Job Responsibilities:

• Own and continuously develop Salesforce reporting and management dashboards for the global service sales organization and translate the commercial KPI framework into standardized performance transparency across all regions.
• Take ownership of commercial data quality and data standards across Salesforce and SAP, and build up and maintain the installed base (iBase) database as the reliable foundation for analysis, forecasting and opportunity identification.
• Identify, prioritize and implement AI use cases for service sales - for example AI-supported forecasting based on installed base and market data, and automated validation of invoices against orders - and drive their adoption in the business.
• Support the development of digital commercial channels such as WebQuote, WebShop and customer self-service solutions, as well as commercial business applications e.g. ibase field service app.
• Drive process excellence and automation: digitalize manual workflows, automate recurring commercial activities and establish process standards and governance across regions.
• Generate actionable business insights from commercial data and provide fact-based decision support to management and the regional sales organizations.
• Manage the CSAT/NPS program for Service, from survey execution and analysis through to the follow-up of improvement actions together with the sales regions.

Your contact person(s) for this job posting is/are:

Thirumalai Kumar T

Flender is an Equal Opportunity and Affirmitive Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.