Engineer - Service Sales

Flender Drives Private Ltd. India; Chennai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Flender Drives Private Ltd. India is seeking a qualified professional to own and enhance Salesforce reporting and dashboards for the global service sales organization.

You will translate KPI frameworks into transparent regional performance and ensure data quality across Salesforce and SAP, building the iBase foundation for analysis and forecasting. You will identify AI-driven use cases for service sales, support digital channels like WebQuote and WebShop, and help automate manual workflows while

Qualifications

• BE / Diploma in Mechanical Engineering is required.
• 4-6 years of experience in related fields.
• Experience with Salesforce reporting and dashboards preferred.

Responsibilities

• Own and develop Salesforce reporting and dashboards for the global service sales org.
• Maintain data quality and standards across Salesforce and SAP; build iBase database as a reliable analytics foundation.
• Identify and implement AI use cases for service sales and drive adoption.

Skills

Salesforce dashboards

Data quality

AI use cases

Forecasting

Process automation

Education

BE / Diploma in Mechanical Engineering

Tools

Salesforce

SAP

iBase

Job description

Experience & Qualification

BE /Diploma in Mechanical Engineering with 4 - 6 Years of experience.

Job Responsibilities

• Own and continuously develop Salesforce reporting and management dashboards for the global service sales organization and translate the commercial KPI framework into standardized performance transparency across all regions.
• Take ownership of commercial data quality and data standards across Salesforce and SAP, and build up and maintain the installed base (iBase) database as the reliable foundation for analysis, forecasting and opportunity identification.
• Identify, prioritize and implement AI use cases for service sales — for example AI-supported forecasting based on installed base and market data, and automated validation of invoices against orders — and drive their adoption in the business.
• Support the development of digital commercial channels such as WebQuote, WebShop and customer self-service solutions, as well as commercial business applications e.g. ibase field service app.
• Drive process excellence and automation: digitalize manual workflows, automate recurring commercial activities and establish process standards and governance across regions.
• Generate actionable business insights from commercial data and provide fact-based decision support to management and the regional sales organizations.
• Manage the CSAT/NPS program for Service, from survey execution and analysis through to the follow-up of improvement actions together with the sales regions.

Contact and EEO Statement

Your contact person(s) for this job posting is/are: Thirumalai Kumar T. Flender is an Equal Opportunity and affirmatively acting employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

About Flender

Flender is a leading international manufacturer of mechanical and electrical drive systems, supplying the highest quality, performance, and innovation for 125 years. The two product brands "Flender" and "Winergy" offer a wide range of gear units, couplings, generators, and associated services, focusing on key industries such as wind energy, cement, raw material processing, gas, power generation, water and wastewater, marine, cranes, and conveyor technology. With efficient drive solutions and a strong CSR focus, Flender is the partner of choice for a sustainable future. The renowned sustainability rating by EcoVadis ranks Flender among the top 1 percent of the most sustainable companies worldwide. Flender employs approximately 9,000 people globally. The company is headquartered in Bocholt, Germany. For more information, visit www.flender.com.