Product Support Engineer

Universal Software; Ahmedabad District; On-site; INR 350,000 - 650,000; Full time

Job summary

Universal Software is seeking a Product Support Engineer to provide technical support, troubleshoot issues, and conduct product demonstrations for clients. You will work closely with Development and QA teams to investigate and resolve technical problems, ensuring smooth product usage and high customer satisfaction.

The ideal candidate has 1–3 years of experience in product or technical support, strong English communication, and a Bachelor's degree in Computer Science or IT.

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field.
• 1–3 years of experience in product/technical support.
• Excellent communication in English.

Responsibilities

• Provide technical support and troubleshooting for product-related issues.
• Analyze customer issues and identify root causes.
• Handle support tickets and ensure timely resolution.
• Coordinate with Development and QA teams for complex issues.
• Reproduce, document, and track software bugs.
• Assist customers with product features and technical queries.
• Conduct product demonstrations for clients and explain product features, functionality, and usage.
• Monitor recurring issues and suggest product improvements.
• Maintain proper documentation of issues, solutions, and FAQs.
• Ensure customer issues resolved within defined timelines.

Skills

React.js

.NET Core

MS SQL Server

Education

Bachelor’s degree in Computer Science, IT, or related field

Job description

We are looking for a Product Support Engineer to provide technical support to customers, troubleshoot product-related issues, conduct product demonstrations, and ensure smooth product usage. The candidate will work closely with Development and QA teams to identify, investigate, and resolve technical issues.

Key Responsibilities

• Provide technical support and troubleshooting for product-related issues.
• Analyze customer issues and identify root causes.
• Handle support tickets and ensure timely resolution.
• Coordinate with Development and QA teams for complex issues.
• Reproduce, document, and track software bugs.
• Assist customers with product features and technical queries.
• Conduct product demonstrations for clients and explain product features, functionality, and usage.
• Monitor recurring issues and suggest product improvements.
• Maintain proper documentation of issues, solutions, and FAQs.
• Ensure customer issues resolved within defined timelines.

Required Skills

• Good understanding of software applications and troubleshooting.
• Basic knowledge of React.js, .NET Core, and MS SQL Server.
• Understanding of APIs, databases, and web applications.
• Good problem-solving and analytical skills.
• Ability to understand and debug technical issues.
• Fluent in English with strong verbal and written communication skills.
• Strong client communication and customer-handling skills.
• Basic knowledge of ticketing/support tools is preferred.

Experience

1–3 years of experience in Product Support, Technical Support, Software Support, or a similar role.

Education

Bachelor’s degree in Computer Science, IT, or a related field.