Engineer I - Field Service

Vertiv; India; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Vertiv in India is seeking a sales professional to identify new customers, manage relationships, and drive service sales growth. The role involves preparing proposals, negotiating terms, and coordinating with service teams to fulfill client requirements.

You will renew AMCs, target monthly and quarterly sales, and pursue upsell opportunities while monitoring market trends and staying customer-focused.

Qualifications

• Experience in selling services or solutions to corporate customers.
• Ability to identify and convert leads into opportunities.
• Strong communication and presentation capabilities.

Responsibilities

• Identify potential customers and develop new accounts via calls, visits, referrals, and leads.
• Maintain and strengthen relationships with existing customers and partners.
• Prepare quotations, proposals, and commercial offers.
• Follow up on quotations and negotiate pricing and terms to close sales.
• Achieve monthly, quarterly, and annual service sales targets.
• Coordinate with service/technical teams to fulfill customer requirements.
• Renew AMCs and identify upsell/cross-sell opportunities.
• Convert WCR AMC in out-of-warranty cases; ensure timely conversions.
• Maintain records of interactions, leads, quotations, orders, and pipeline.
• Monitor market trends and competitor activities.
• Ensure timely payment collection where required.
• Handle customer queries and coordinate resolutions.
• Prepare regular sales reports for management.

Skills

Sales negotiation

Customer relationship management

Lead generation

Communication skills

Follow-up

Commercial and quotations

Target orientation

Job description

Job Description

• Identify potential customers and develop new accounts through calls, visits, references, and leads.
• Maintain and strengthen relationships with existing customers.
• Maintain and strengthen relationships with Partner.
• Prepare and share quotations, proposals, and commercial offers with customers.
• Follow up on quotations and negotiate pricing and commercial terms to close sales.
• Achieve monthly, quarterly, and annual service sales targets.
• Coordinate with service/technical teams to ensure smooth execution of customer requirements.
• Renew existing AMCs and identify opportunities for upselling and cross-selling additional services.
• AMC Conversion for out of warranty contracts in WCR Category to improve business growth.
• Timely Conversion of WCR cases.
• Maintain accurate records of customer interactions, leads, quotations, orders, and sales pipeline.
• Monitor market trends and competitor activities.
• Ensure timely collection/payment follow-up from customers where required.
• Handle customer queries and coordinate for resolution to maintain customer satisfaction.
• Prepare regular sales reports and provide updates to management.

KEY SKILLS

• Sales and negotiation skills
• Customer relationship management
• Lead generation and conversion
• Communication and presentation skills
• Follow-up and relationship-building
• Commercial and quotation knowledge
• Target-oriented approach

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES

Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail]

Requirements: