Engineer( Freshers)

Tata Communications Limited; Pune District; On-site; INR 450,000 - 600,000; Full time

Job summary

Tata Communications Limited in Pune seeks a Service Operations professional to support voice, IP network, security and cloud services, with strong analytical, interpersonal and communication skills.

You will be part of a 24x7, shift-based team, handling tickets, resolving service failures and routine tasks, while engaging with SD-WAN, cyber security and cloud technologies to deliver reliable, secure customer experiences.

Qualifications

• Basic understanding of Voice, IP network, Security and Cloud/Hosting technologies.
• Good analytical, interpersonal and communication skills.
• Willing to work in 24x7 rotational shift.
• Proactive with business acumen and drive.

Responsibilities

• Fulfill user requests and resolve service failures.
• Fix problems and carry out routine operational tasks.
• Work on technologies like SDWAN, cyber security and cloud tech.
• Handle customer complaints via tickets across services.

Skills

Team player

Shift work

Analytical thinking

Interpersonal skills

Communication skills

Job description

Role & responsibilities

This job role requires understanding of basic Voice, IP network, Security and Cloud/Hosting technologies. Good analytical, interpersonal and communication skills are required.

A multi-faceted professional role, you would be the part of the Service Operations process which includes fulfilling user requests, resolving service failures, fixing problems, and carrying out routine operational tasks. The person would be responsible to work on new technologies like SDWAN, Cyber security & Cloud technology.

• You will be a team player, working in 24*7 rotational shift basis and expected to work diligently for assigned task or specific roles/responsibilities.
• Proactive and hands-on, with strong business acumen and drive and determination to succeed.
• Need to work as shift engineer to handle customer complaints.
• Handling, resolving customer issue for their concerns/reported issues through tickets across different MSD services.

Preferred candidate profile

• You are a team player, and goals will be aligned to Function, Company objectives, KPIs and need to achieve targets by efficient/diligent work.
• Entrepreneurial: You spot opportunities to drive growth for our brand and our customers, making sure the Tata Communications brand is always protected, enhanced, and elevated
• Proactive and open: As a team, we embrace new ideas, challenges and change with positivity and a hands-on approach
• Human: We all make mistakes, but you are not afraid of failure, nor do you penalise it. You see mistakes as opportunities to learn for the future