Engineer - Field Service Delhi-NCR

Milacron; India; On-site; INR 350,000 - 550,000; Full time

Job summary

Milacron is seeking a Service Engineer based in Sonipat to install, service and maintain injection molding machines. You will handle end-to-end customer support, coordinate pre-installation requirements, and drive corrective actions to ensure uptime.

Training customers and supporting mould trials will be key parts of the role. The candidate should have 2–4 years of experience in injection molding service, with a Diploma/Degree in Mechanical, Electronics or Mechatronics.

Qualifications

• 2–4 years' experience in testing/maintenance/service of Injection molding machines.
• Diploma/Degree in Mechanical/Electronics/Mechatronics (as applicable).
• Experience with installation, troubleshooting, spare parts, and customer training.

Responsibilities

• Provide end-to-end support from installation to breakdown calls.
• Coordinate pre-installation requirements with customers.
• Develop and implement corrective/preventive actions for machines.
• Install and service machines in the region (Sonipat).
• Support mould trials on-site and in-house for machine shipments.
• Submit field return parts for warranty analysis and cost recovery.
• Prepare service reports and maintain BOM on service portal.
• Provide customer training on operation and troubleshooting.

Skills

Installation

Maintenance

Troubleshooting

Training

Spare parts

Field service

Customer support

Mould trials

Documentation

Education

Mechanical Diploma

Job description

Job Description:

Position Summary

This position shall be based at Sonipat as a Service Engineer and will be responsible for Installation, Breakdown, Service Maintenance for Injection molding machine.

Work You’ll Do

• To Provide End-to-end support to customers from Installation of Machines to breakdown calls, machine problems, Spare Support, Training for Machine Operating, Processing Problems, etc.
• Coordinate pre-installation requirements with customers
• Developing & Implementation of the Corrective / Preventive actions for any Machine & further ensuring the Global Action of All Machines. Responsible for troubleshooting and providing solutions to overcome the problem.
• Responsible for installation and servicing of all machines in the region.
• Providing support to customers for Mould Trials (In–house & on-site) for Machine Shipment.
• Responsible for Assembly of Machines & Machines operations at Customer Site
• Provide training to customers for the Machine Operating & Trouble Shooting of Machine Issue
• Submitting the Field return part to the factory for analysis as well as to recover the cost of warranty of the part.
• Releasing flash for parts failure.
• Ensure customer training and customer care visit.
• Generation of Spare Parts Business & Developing the Spare Parts recommendation
• Preparing & Submission of Service Report for each machine
• Maintaining Software Backup / Hydraulics Circuits & Bill of Material on Service Portal

Team

This role shall be part of the Delhi regional service team-Location Sonipat.

Basic Qualifications

Completed full-time Diploma/Degree in Mechanical / Electronics / Plastics / Mechatronics with 2-4 years' experience in testing/maintenance/service of Injection molding machine.

Who We Are

Milacron is a global industrial leader in the manufacturing and distribution of highly engineered and customized injection molding and extrusion solutions, and aftermarket parts and service for the plastics processing industry. The company’s 1,900+ associates worldwide collaborate to serve a diverse range of end-markets, such as automotive, construction, medical, telecommunications, material handling, packaging, and much more. With expertise in plastics spanning nearly 60 years, Milacron holds longstanding relationships with more than 27,000 customers around the world. The original equipment provider of plastics manufacturing solutions is the largest US-owned and globally served of its kind. Headquartered in Batavia, OH, Milacron’s global footprint is also serviced through regional facilities in Asia, Europe, and South America.

Eeo

The policy of Milacron is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. We are committed to being an Equal Employment Opportunity (EEO) Employer and offer opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [e-mail]. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.