Engineer- Data Center Operations

CBTS; Chennai District; On-site; INR 260,000 - 420,000; Full time

Job summary

CBTS in Chennai is seeking an IT operations professional to support day-to-day data center tasks and ensure infrastructure stability. The role covers monitoring, basic hardware handling, runbooks execution, and timely escalation for resolution.

You will maintain logs and reports, assist during planned changes, and help uphold safety, security, and audit guidelines to maintain uptime and SLA adherence.

Qualifications

• Daily DC operational tasks in the Chennai data center.
• Monitoring and L1 troubleshooting to ensure uptime.
• Maintain incident records and operational logs.

Responsibilities

• Perform daily DC floor checks, physical inspection, basic server/network hardware handling and routine operational hygiene activities.
• Support infrastructure monitoring, alert triage and L1 troubleshooting to ensure uptime and SLA adherence.
• Execute standard operating procedures, runbooks, backup/restore procedures, access control processes and maintenance activities.
• Maintain asset logs, incident records, change documentation and operational reporting.
• Coordinate with senior engineers during planned changes, maintenance windows and incident restoration.
• Ensure compliance to DC operational standards, safety, security, and audit guidelines.

Skills

Monitoring

L1 troubleshooting

Operational hygiene

Incident response

Tools

Runbooks

Backup/Restore procedures

Access control processes

Job description

• Role Purpose: Supports day-to-day data center operational tasks including monitoring, basic troubleshooting, hardware handling, and operational hygiene to ensure stable infrastructure availability. Executes operational runbooks, performs routine checks, and escalates issues timely for resolution.
• Key Responsibilities:
• Perform daily DC floor checks, physical inspection, basic server/network hardware handling and routine operational hygiene activities.
• Support infrastructure monitoring, alert triage and L1 troubleshooting to ensure uptime and SLA adherence.
• Execute standard operating procedures, runbooks, backup/restore procedures, access control processes and maintenance activities.
• Maintain asset logs, incident records, change documentation and operational reporting.
• Coordinate with senior engineers during planned changes, maintenance windows and incident restoration.
• Ensure compliance to DC operational standards, safety, security, and audit guidelines.
• Key Performance Indicators:
• Incident first response SLA adherence
• Accuracy and completeness of operational logs / documentation
• Monitoring alert handling accuracy ratio
• Audit/Compliance adherence scores (DC physical + process)
• Escalation quality (right routing / timeliness)
• Uptime contribution of DC infrastructure