L1 Network Engineer -DC Support

Sify; Navi Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

The Level 1 Data Center Engineer at Sify will handle day-to-day data center operations, including preventive maintenance, cabling, and console access for network and server devices within BFSI data centers in Navi Mumbai.

The role requires first-level troubleshooting, coordination with Level 2/3 teams, and strict adherence to BFSI security standards, audits, and change management processes to ensure high availability.

Qualifications

• Diploma/B.E./B.Tech in Electronics, IT, or CS.
• CCNA certification preferred or equivalent networking knowledge.
• 13 years of Data Center or IT Infrastructure operations experience.
• Experience in BFSI or managed services environment preferred.
• Knowledge of LAN/WAN, VLANs, IP addressing.

Responsibilities

• Perform preventive and scheduled maintenance for network, server, and storage devices.
• Handle rack mounting, de-racking, and patch cabling for DC equipment.
• Provide console access to remote teams for troubleshooting.
• Monitor power, temperature, and connectivity; escalate anomalies per process.
• Work on incidents via ITSM tools (ServiceNow / Remedy).
• Coordinate with Level 2/3 teams or OEMs for resolution.
• Maintain asset and inventory records of equipment and cabling layouts.
• Support change management activities including patching, upgrades, and configuration updates.
• Ensure BFSI security/compliance standards; participate in audits.
• Document all operational activities.

Skills

Network fundamentals

Rack mounting

Cabling

ITSM tools

Server/Storage knowledge

Power systems

Communication

Coordination

SLA adherence

Shift flexibility

Education

Diploma / B.E. / B.Tech in Electronics / IT / CS

Tools

ServiceNow

Remedy

Job description

Role Summary

The Level 1 Data Center Engineer will be responsible for performing day-to-day data center operational activities, including preventive maintenance, physical installation, cabling, and providing console access for network and server devices. The role involves first-level troubleshooting and coordination for incidents related to hardware, network interfaces, and device connectivity within the BFSI data center environment.

Key Responsibilities

• Perform preventive and scheduled maintenance activities for network, server, and storage devices as per the maintenance calendar.
• Handle rack mounting, de-racking, and patch cabling for routers, switches, firewalls, servers, and other DC equipment.
• Provide console access to remote teams for troubleshooting or configuration support.
• Monitor DC environment parameters such as power, temperature, and connectivity; escalated anomalies as per process.
• Work on incident and task tickets related to device down, link down, or interface issues through ITSM tools (ServiceNow / Remedy / etc.).
• Perform first-level checks and troubleshooting for devices and coordinate with Level 2/3 teams or OEMs for resolution.
• Maintain asset and inventory records of all equipment, patch panels, and cabling layouts.
• Support during change management activities, including patching, upgrades, and configuration updates.
• Ensure compliance with BFSI data center security and operational standards.
• Participate in regular audits and maintain proper documentation for all operational activities.

Required Skills & Qualifications

• Education: Diploma / B.E. / B.Tech in Electronics, IT, or Computer Science.
• Certifications: Basic CCNA certification (preferred) or equivalent networking knowledge.
• Experience: 13 years of experience in Data Center or IT Infrastructure operations, preferably in BFSI or managed services environment.
• Technical Skills:
  • Knowledge of network fundamentals (LAN/WAN, VLANs, IP addressing).
  • Experience in physical infrastructure handling – rack mounting, cabling, labeling, and documentation.
  • Familiarity with ITSM ticketing tools.
  • Basic understanding of server, storage, and power systems in data centers.
• Soft Skills:
  • Strong communication and coordination skills.
  • Ability to follow process and adhere to SLA timelines.
  • Willingness to work in rotational shifts and during planned maintenance windows.
• Onsite presence at Bank Data Center(s).
• Coordination with Network, Server, and OEM vendor teams.
• Strict adherence to BFSI compliance and security protocols.