Endpoint System Engineer (L1 support)

Talent Leads HR Solutions Pvt Ltd; Bengaluru; On-site; INR 800,000 - 1,000,000; Full time

Job summary

A leading HR solutions company is seeking a highly motivated Sr Endpoint System Engineer based in Bengaluru, India. The role focuses on client satisfaction through effective technical support for Unified Endpoint Management solutions. Requirements include 3+ years of relevant experience, strong communication skills, and expertise in MDM. This full-time position offers on-site work with rotational shifts.

Qualifications

• 3+ years of experience in UEM/MDM support.
• Ability to explain technical concepts clearly.
• Strong understanding of device management protocols.

Responsibilities

• Engage with clients to understand their IT challenges.
• Handle technical queries through calls and emails.
• Diagnose and troubleshoot technical issues.

Skills

Experience deploying MDM solutions

Clear communication of technical concepts

3+ years in MDM/RMM

Understanding of security protocols

Familiarity with RMM tools

Organizational skills

Team player mentality

Education

BE/B.Tech or MCA

Tools

Microsoft Intune

Workspace ONE

AirWatch

JAMF

Kaseya

ConnectWise

Job description

Direct message the job poster from Talent Leads HR Solutions Pvt Ltd

Managing Director & Founder at Talent Leads HR Solutions ([e-mail]; M:08827392101)

We are hiring L1 Support Engineers who can join us at the earliest. Strong communication skills are essential, and we are not considering candidates for US support roles.

• Experience: 3+ years, with at least 2 years in relevant domains (UEM/MDM)
• Notice Period: Immediate to 30 days (up to 45 days if currently serving)
• Work Mode: On-site (5 days a week)
• Shift Timing: Rotational shifts between 6 AM IST – 8 PM IST
• Domain Expertise: Unified Endpoint Management (UEM), Mobile Device Management (MDM), System Center Configuration Manager (SCCM) – mandatory
• Education: BE/B.Tech only
• Salary: ₹8 LPA (up to ₹10 LPA for highly qualified candidates)

Job Overview: (Sr.Endpoint System Engineer)

As a Endpoint System Engineer (3‑5 Years), you will play a crucial role in ensuring client satisfaction by providing timely and effective technical assistance.

Do you thrive on solving puzzles and empowering others? Are you passionate about technology and eager to make a real impact? If so, we have the perfect opportunity for you!

We're seeking a highly motivated and customer‑centric Sr Endpoint System Engineer (3+ Years) to join our dynamic team. As the front line of our customer experience, you'll be instrumental in ensuring our clients get the most out of our cutting‑edge Unified Endpoint Management (UEM) solution.

Responsibilities

• The ideal candidate will have hands‑on experience with Mobile Device Management (MDM), Remote Monitoring and Management (RMM) tools, or Patch Management solutions.
• You will engage with clients to understand their device management challenges, IT infrastructure, security requirements, and long‑term goals – asking insightful questions and actively listening.
• Handle incoming technical queries via calls, emails, and chat messages, recommending specific configurations, integrations, or workflows that best serve the client.
• Diagnose and troubleshoot technical issues related to our product, working closely with engineering, product management, and sales teams to ensure a seamless experience.
• Escalate complex technical issues to the appropriate internal teams for resolution.
• Stay up‑to‑date with the latest features and updates of our UEM product, including competitive landscape trends and cybersecurity industry changes. Be an evangelist for UEM products and gain in‑depth knowledge of UEM product lines.
• Provide product training to clients and internal teams as needed, documenting and tracking support issues to maintain a comprehensive knowledge base.
• Communicate effectively with customers, keeping them informed of the status of their tech requests and influencing their perception through professionalism and expertise.
• Ensure a high level of customer satisfaction through professional and courteous communication, collecting feedback and sharing insights with the broader team.

Required Skills and Qualifications

• Experience deploying, configuring, and supporting MDM solutions such as Microsoft Intune, Workspace ONE, AirWatch, or JAMF.
• Excellent communication skills – able to explain technical concepts clearly to both technical and non‑technical audiences.
• 3+ years of experience in the cybersecurity domain, focusing on MDM, RMM, or Patch Management tools.
• Strong understanding of security frameworks and protocols for device management, remote monitoring, and patching.
• Familiarity with RMM and Patch Management tools like Kaseya, ConnectWise, or similar.
• Basic understanding of network security, endpoint protection, and IT infrastructure.
• Strong organizational skills – able to manage multiple tasks in a fast‑paced environment.
• Team player mentality – willing to collaborate and support colleagues.
• Education: BE/B.Tech or MCA.

Desired Skills (Good to have)

• Certifications such as CompTIA Security+, CISSP, or other relevant cybersecurity certifications.
• Experience in network security and endpoint management.
• Knowledge of cloud security concepts and technologies.

Experience: 3+ Years with minimum 1.5‑2 yrs of relevant experience

Shift Time: IND Time Zone (5 AM‑9 PM – Rotation Shift)

Seniority level: Associate

Employment type: Full‑time

Job function: Engineering and Information Technology

Industries: Technology, Information and Media, IT Services and Consulting

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