Endpoint System Engineer

Hexnode; Bengaluru; On-site; INR 700,000 - 1,000,000; Full time

Job summary

A technology solutions company is seeking a highly motivated Endpoint System Engineer in Bangalore. This role involves engaging with clients to understand their IT infrastructure and security needs, diagnosing technical issues with UEM products, and collaborating with engineering and sales teams. Ideal candidates will have over 3 years of experience in Mobile Device Management (MDM) and a strong problem-solving capability. The position is office-based with rotation shifts in the IND Time Zone.

Qualifications

• 3+ years of work experience in MDM/UEM.
• Strong understanding of IT infrastructure and security requirements.
• Ability to engage with clients via calls, emails, and chat.

Responsibilities

• Engage with clients to understand their IT infrastructure and challenges.
• Diagnose and troubleshoot technical issues related to the UEM product.
• Work with Engineering and Product Management to enhance customer experience.

Skills

Customer engagement

Mobile Device Management (MDM)

Remote Monitoring and Management (RMM)

Patch Management

Problem-solving

Tools

Microsoft Intune

WorkspaceONE

Kaseya

Job description

The Role (Endpoint System Engineer)

We are seeking a highly motivated and customer-centric Endpoint System Engineer to join our team in Bangalore. This is a critical role that sits on the front line of our customer experience, acting as a trusted advisor and problem-solver for our global clientele.

Key Responsibilities:

• Customer Engagement: You will engage with clients daily via calls, emails, and chat to understand their IT infrastructure, security requirements, and device management challenges, and recommend optimal Hexnode configurations and workflows.
• Technical Expertise: You will be responsible for diagnosing and troubleshooting complex technical issues related to our UEM product. This requires a strong understanding of concepts like Mobile Device Management (MDM), Remote Monitoring and Management (RMM), and Patch Management solutions (e.g., Microsoft Intune, WorkspaceONE, Kaseya).
• Collaboration: You will work closely with our Engineering, Product Management, and Sales teams to ensure a seamless customer experience and provide valuable market feedback to drive product development.
• Product Evangelist: You will stay up-to-date with our latest features, the competitive landscape, and cybersecurity trends, serving as an evangelist for UEM products.
• Experience: 3+ years of work experience in MDM/UEM.
• Mode of Work: Office (5 Days a week)
• Shift Time: IND Time Zone Rotation Shift (5 AM - 9 PM)