Endpoint Solution Architect

taskus

India

On-site

INR 4,000,000 - 7,000,000

Full time

4 days ago

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Job summary

TaskUs is seeking an experienced EUC Solutions Architect to design, develop, and implement end-user computing environments for a high-volume BPO setting. The role focuses on VDI, endpoint management, cloud solutions, and automation to improve digital workplace efficiency.

The candidate should bring extensive EUC architecture experience, familiarity with Workspace ONE, Intune, and related tech, and a strong grasp of security and compliance standards. This is a senior, full-time position in India.

Qualifications

15 years of overall experience in IT infrastructure or EUC domains.

Responsibilities

Design and implement EUC architecture aligned with business needs.
Architect desktop virtualization, endpoint management, MDM, and remote access solutions.
Define standards for Windows, macOS, Linux, and mobile devices across the org.
Implement IAM, SSO, and MFA across endpoints.
Develop automated deployment via MDM tools and Group Policy.
Lead PoC initiatives for new EUC technologies.

Skills

EUC Architecture

ITIL & Incident/Change Mgmt

15 years of overall experience

Education

Bachelor's or Master's degree in IT/CS

Tools

Workspace ONE

Entra ID

Intune

Tanium

Windows 11 OS

Dell/HP/Lenovo hardware

Job description

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)!

We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in a "EUC Solutions Architect " role with TaskUs

As the End User Computing (EUC) Solutions Architect you will be responsible for designing, developing, and implementing end-user computing solutions that align with the company's business objectives. This role focuses on enhancing the digital workplace experience by architecting scalable, secure, and efficient end-user computing environments, including Virtual Desktop Infrastructure (VDI), endpoint management, cloud-based solutions, and automation. The EUC Solution Architect collaborates with cross-functional teams, ensuring the best technology solutions for a BPO environment with a high volume of users.

Key Responsibilities

EUC Strategy & Architecture Design
- Develop and implement an End User Computing (EUC) strategy aligned with business needs.
- Design and architect solutions for desktop virtualization, endpoint management, mobile device management (MDM), and remote access solutions.
- Define and optimize enterprise desktop and application delivery solutions, including Microsoft Intune, Citrix, VMware Horizon, and AWS WorkSpaces.
- Evaluate and integrate Cloud PC, Desktop as a Service (DaaS), and hybrid workspace solutions.
Infrastructure & Endpoint Management
- Design and oversee device lifecycle management, including provisioning, security, compliance, and automation.
- Define standards and policies for Windows, macOS, Linux, and mobile devices across the organization.
- Implement and manage Identity and Access Management (IAM), Single Sign-On (SSO), and Multi-Factor Authentication (MFA).
- Develop automated deployment strategies using Microsoft Endpoint Manager (SCCM, Intune) and Group Policy (GPO).
Security & Compliance
- Ensure end-user computing solutions comply with industry security and regulatory standards (GDPR, HIPAA, ISO 27001).
- Implement zero-trust security models, endpoint detection and response (EDR), and data loss prevention (DLP).
- Develop patch management and vulnerability remediation strategies for all endpoint devices.
Collaboration & Innovation
- Work closely with IT, cybersecurity, and operations teams to enhance the digital workplace.
- Recommend and implement AI-driven automation, self-service IT tools, and virtual assistants for IT support.
- Research and introduce emerging EUC technologies, ensuring scalability and future readiness.
Troubleshooting & Continuous Improvement
- Act as an escalation point for complex EUC-related issues in a high-demand BPO environment.
- Develop and maintain technical documentation, standards, and best practices.
- Lead proof-of-concept (PoC) initiatives for new end-user computing technologies.

Required Qualifications

15 years of overall experience
3 to 4 years EUC Architecture experience
Understand the products: Workspace One/Entra ID/Intune/Tanium/Windows11 OS SME/End User Hardware Products Dell/HP/Lenovo
Cloud experience is not mandatory
Expert in ITIL, incident and change management

Education / Certifications