Endpoint Management Engineer – SCCM & Intune Specialist

Shashwath Solution; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Shashwath Solution is seeking an experienced IT systems engineer to manage SCCM/Intune deployments, MBAM integrations, and Windows OS upgrades. You will collaborate with global teams, troubleshoot complex issues, and optimize packaging and patch processes. Strong communication and training skills are essential.

Responsibilities include incident management, release planning, and designing scalable SCCM solutions. Willingness to work a 24x7 schedule and contribute to ITSM documentation is required.

Qualifications

• Expert level troubleshooting and ability to work on SCCM/Intune environments.
• Strong knowledge of Windows OS upgrades and deployment.
• Ability to create SQL queries based on requirements.
• Experience with incident management, customer escalations, and release/infrastructure problems.
• Willingness to work on a 24x7 basis and document ITSM processes.

Responsibilities

• Design, deploy and manage SCCM/Intune environments across orgs.
• Coordinate with teams to meet customer needs and expectations.
• Provide product training and mentor new hires.
• Develop, standardize and implement SCCM/3rd party integrations (SCUP/IVANTI).
• Manage packaging, patching, release and ITIL processes.

Skills

SCCM

Intune

MBAM

Office 365

Co-Management

Windows Server

Scripting

AD & Groups

SQL Queries

ITIL Process

OS Deployment

Packaging

SCUP

IVANTI

Tools

SCUP

IVANTI

Job description

• Should be having Strong knowledge of SWD products especially SCCM 1611/1706/1806/2107 or any latest CB
• Should be having strong experience in Microsoft Intune (MDM) cloud solutions.
• Experience in using Microsoft BitLocker Administration and Monitoring (MBAM)
• Experience with: Office 365 Apps for Enterprise deployments via SCCM and/or Intune
• Good knowledge of Intune and Co-Management
• Ability to relay technical knowledge to both technical and non-technical people, written and verbally.
• Must possess the ability to work independently with minimal management supervision and as part of a global team of engineers
• Demonstrated aptitude for providing exceptional customer service
• Enhance the technical expertise of peers via the development of product training, mentoring of new hires, and team content development
• Apply technology to improve existing products and systems at customers and for internal use
• Excellent technical, communication and presentation skills.
• Good knowledge of Windows Server OS and the latest Client OS available in the market
• Basic knowledge of Packaging Process and Scripting.

(More specific to an organization):

• Expert level troubleshooting and need to work on any one of the Software Distribution tools (1611/1706/1806/2107 /CB /Intune.)
• Excellent Knowledge of Windows OS and upgrade
• Ability to create SQL queries based on the requirement
• Proven knowledge of incident management, handling customer escalations and ability to handle complex issues on Release, OSD and Infrastructure.
• Flexible to work on a 24X7 basis, Ability to write the process / ITSM Documents and KBs,
• Good knowledge of AD and different AD groups, infrastructure knowledge on the SWD tool.
• Ability to work on Package Distribution, Patch management and release management troubleshooting
• Effectively handle all the ITIL Process Especially Escalated Incident Management/Change Management and Problem Management
• Develop, standardize and implement Microsoft SCCM solutions
• Designing and Deploying medium to large scale SCCM environments (Single to multi-tier sites)
• Must be having knowledge on preparing high-level architecture solution for SCCM environment.
• Interacts with the Chief engineer to gain an understanding of the business environment, technical context and organizational strategic direction
• Perform product assessments and make a recommendation
• Coordinates and collaborates with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations
• Understands and uses the appropriate tools to analyze, identify and resolve business and/or technical problems. Establishes and maintains security, integrity and business continuity controls and documents
• Provide integrated solutions using the existing System Center Configuration Manager (SCCM) with 3rd party products SCUP, IVANTI