Employee Services Specialist (US Shift)

Applied Materials India; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Shift allowance available apart from compensation

Job summary

Applied Materials India is looking for an HR Customer Services Support Agent to deliver transactional HR services and assist internal customers in Bengaluru. The role requires working US shifts and providing accurate information efficiently.

The ideal candidate will have 2-4 years of experience in customer service, a Bachelor's degree, and excellent communication skills in English. Familiarity with HR processes and tools like Workday is essential.

Qualifications

• Full proficiency in English is a must.
• 2 to 4 years of experience in customer service, strictly not more than 5 years.
• Excellent communication and interpersonal skills with a creative mindset.

Responsibilities

• Assist with inquiries and information from internal customers on HR processes.
• Has knowledge of the US mobility & immigration process.
• Participate in process improvements to enhance customer service efficiency.

Skills

Active Listening

Technical Knowledge

Resourcefulness

Excellent Communication

Education

Bachelor's degree

Tools

Workday

ServiceNow

Excel

Job description

Employee Services (HR Direct - US)

Summary: The HR Customer Services Support Agent delivers a range of transactional HR services and responds to inquiries and requests from Global/Regional internal customers, identifying and escalating them as necessary, to ensure the provision of accurate information. The role is accountable for delivering efficient, accurate and reliable information to support the Applied employees in a timely manner. Role will require you to work on shift basis.

Location

Bangalore, IND

Job Timing (US Shift)

8:30 PM to 5:30 AM / 9:30 PM to 6:30 AM

Shift allowance available apart from compensation.

Key Responsibilities

• Assist with inquiries and information requested from internal customers on year‑round HR processes (performance management, focal), Workday HR system, HR policies, benefits, payroll, learning platforms, stocks, and immigration cases, ensuring that information supplied is accurate, relevant and resolves the request efficiently.
• Has knowledge of the US mobility & immigration process.
• Consult with the team and supervisor when dealing with complex inquiries, issues, or requests, and escalating as necessary, incoming inquiries in a confidential, responsive, customer‑focused manner.
• Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. Follows standard procedures and may require discretion based on common sense and experience.
• Actively participate in process improvements to improve the efficiency of the Customer Service.
• Maintains team professionalism in confidentiality, integrity, and company data protection.

Skills, Knowledge, Experience

• Active Listening: Listening to a customer’s questions and concerns and responding in a way that makes them feel heard, paving the way forward to a solution.
• Technical Knowledge: Familiarity with Workday, ServiceNow, etc. to help customers make informed decisions and troubleshoot issues. Basic Excel skills to handle reporting & analytics.
• Resourcefulness: Finding innovative and quick ways to solve the problem to decrease time with each customer.
• A willingness to go the extra mile: Provides service that goes beyond fulfilling basic customer expectations and does so in a creative and unexpected way.

Requirements

• Full proficiency in English is a must.
• Excellent communication and interpersonal skills with a creative mindset.
• Experience working in customer service.
• Bachelor’s degree.

Experience

2 to 4 years (Strictly not more than 5 years).

Additional Information

Time Type: Full time
Employee Type: Assignee / Regular
Travel: Not Specified
Relocation Eligible: Yes

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

EEO Statement

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.