Employee Services Specialist (US Shift) - Applied Materials

Applied Materials; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Shift allowance

Job summary

Applied Materials is seeking a Customer Services Support Agent for HR Direct—US shift. The role delivers HR transactional services to internal customers, using Workday and policies to ensure accurate information is provided in a timely manner.

You will handle inquiries on performance management, payroll, benefits, immigration, and learning platforms, while maintaining confidentiality and contributing to process improvements.

Qualifications

• Full proficiency in English.
• Experience working in customer service.
• Bachelor's degree.
• 3–5 years of experience in customer service.

Responsibilities

• Respond to inquiries from internal customers on HR processes and policies.
• Work with Workday HR system, payroll, benefits, stock, and immigration cases.
• Escalate complex issues to supervisor and respond in a confidential, customer-focused manner.
• Contribute to process improvements to enhance Customer Service efficiency.
• Maintain confidentiality and data protection standards.

Skills

Active Listening

Communication

Customer Service

English Proficiency

Education

Bachelor's degree

Tools

Workday

ServiceNow

Job description

Employee Services (HR Direct - US)

US / UK / Australia / Canada Job shift experience is manadatory (either one)

Summary:

The HR Customer Services Support Agent delivers a range of transactional HR services and responds to inquiries and requests from Global/Regional internal customers, identifying and escalating them as necessary, to ensure the provision of accurate information.

The role is accountable for delivering efficient, accurate and reliable information to support the Applied employees in a timely manner.

Role will require you to work on shift basis.

Key Responsibilities:

• Assist with inquiries and information requested from internal customers on year-round HR processes (performance management, focal), Workday HR system, HR policies, benefits, payroll, learning platforms, stocks, and immigration cases, ensuring that information supplied is accurate, relevant and resolves the request efficiently.
• Has knowledge of the US mobility & immigration process.
• Consult with the team and supervisor when dealing with complex inquiries, issues, or requests, and escalating as necessary, incoming inquiries in a confidential, responsive, customer-focused manner.
• Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. Follows standard procedures and may require discretion based on common sense and experience.
• Actively participate in process improvements to improve the efficiency of the Customer Service.
• Maintains team professionalism in confidentiality, integrity, and company data protection.

Skills, Knowledge, Experience:

• Active Listening: Listening to a customers questions and concerns and responding in a way that makes them feel heard, paves the way forward to a solution.
• Technical knowledge: As a customer service professional, you need to be familiar with technical knowledge (Workday, ServiceNow, etc..) to help customers make informed decisions and troubleshoot any issues. Basic excel skills to handle reporting & analytics.
• Resourcefulness: Finding innovative and quick ways to solve the problem can decrease time with each customer so that you can help more customers in a day.
• A willingness to go the extra mile: Provides service that goes beyond fulfilling basic customer expectations and does so in a creative and in an unexpected way.

Requirements:

• Full proficiency in English is a must.
• Excellent communication and interpersonal skills with a creative mindset.
• Experience working in customer service
• Bachelors degree

Experience: 3 to 7 years (Strictly not more than 5 Years)

Joining Location – Bangalore, Whitefield

Job timing – 8:30 PM to 5:30 AM / 09:30 PM to 06:30 AM (US Shift)

Shift allowance available apart from the compensation.

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.