Email Support Executive

Talent Acquaintance; Mumbai; On-site; INR 300,000 - 400,000; Full time

Job summary

Talent Acquaintance is seeking a customer-focused support professional in Mumbai who can respond to inquiries promptly and courteously. You will provide accurate product information, resolve complex issues, and collaborate with internal teams to improve the overall customer experience.

The role requires excellent communication, strong problem-solving abilities, and the capacity to manage multiple chats in a fast-paced environment while maintaining high accuracy and product knowledge.

Qualifications

• Excellent written and verbal communication.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and critical thinking skills.
• Proficient in using computer applications and software.
• Ability to adapt to changing processes and procedures.
• Strong attention to detail and ability to maintain accuracy.

Responsibilities

• Respond to customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.

Skills

Communication

Problem solving

Multitasking

Attention to detail

Computer skills

Adaptability

Job description

Roles and Responsibility

• Respond to customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.

Job Requirements

• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and critical thinking skills.
• Proficient in using computer applications and software.
• Ability to adapt to changing processes and procedures.
• Strong attention to detail and ability to maintain accuracy.