Email Support Executive

Talent Acquaintance; Greater Noida; On-site; INR 240,000 - 360,000; Full time

Job summary

Talent Acquaintance is hiring for a customer support role in a fast-paced chat environment. You will respond to inquiries, provide accurate product information, and collaborate with internal teams to improve the customer experience. A strong focus on problem-solving and attention to detail will help you meet targets and uphold service quality.

The position emphasizes clear communication, adaptability to changing processes, and consistent delivery of high-quality support across channels.

Qualifications

• Excellent written and verbal communication skills.
• Ability to manage multiple chats in a fast-paced environment.
• Strong problem-solving and critical-thinking abilities.
• Proficiency with computer applications and software.
• Ability to adapt to changing processes and procedures.
• Strong attention to detail and accuracy.

Responsibilities

• Respond to customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.

Skills

Communication skills

Multitasking

Problem solving

Attention to detail

Computer literacy

Adaptability

Job description

Roles and Responsibility

• Respond to customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.

Job Requirements

• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and critical thinking skills.
• Proficient in using computer applications and software.
• Ability to adapt to changing processes and procedures.
• Strong attention to detail and ability to maintain accuracy.