Email Support Executive

Talent Acquaintance; Ghaziabad District; Vor Ort; INR 200.000 - 320.000; Vollzeit

Zusammenfassung

Talent Acquaintance in India is seeking a Customer Support Specialist to respond to customer inquiries, provide timely product information, and resolve issues professionally and courteously.

You will collaborate with internal teams to enhance the customer experience, maintain strong product knowledge, and consistently meet performance metrics such as first contact resolution and customer satisfaction. This role requires clear communication and the ability to manage multiple chats efficiently.

Qualifikationen

• Excellent written and verbal communication.
• Ability to handle multiple chats in a fast-paced environment.
• Strong problem-solving and critical thinking.
• Proficient with computer applications and software.

Aufgaben

• Respond to customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.

Kenntnisse

Communication skills

Adaptability

Problem-solving

Multitasking

Computer skills

Jobbeschreibung

Roles and Responsibility

• Respond to customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.

Job Requirements

• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and critical thinking skills.
• Proficient in using computer applications and software.
• Ability to adapt to changing processes and procedures.
• Strong attention to detail and ability to maintain accuracy.