Chat And Email Support Executive

Talent Acquaintance; Pune District; Sur place; INR 250 000 - 380 000; Plein temps

Résumé du poste

Talent Acquaintance in India is seeking a customer service professional to handle inquiries, resolve issues professionally, and provide accurate product information.

You will build relationships with customers, collaborate with internal teams, maintain strong product knowledge, and strive to meet quality and sales targets in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills are required.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Responsabilités

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Connaissances

Communication skills

Interpersonal skills

Multitasking

Problem-solving

Analytical skills

Computer proficiency

Adaptability

Teamwork

Description du poste

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.


• Provide timely and accurate information about products or services.


• Build strong relationships with customers to ensure long-term satisfaction.


• Collaborate with internal teams to resolve complex customer complaints.


• Maintain high product knowledge to effectively address customer concerns.


• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment with multiple priorities.


• Strong problem-solving and analytical skills with attention to detail.


• Proficient in using computer systems and software applications.


• Ability to adapt to changing situations and priorities.


• Strong teamwork and collaboration skills with a positive attitude.