Chat And Email Support Executive

Talent Acquaintance; Chennai District; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance in Chennai district, Tamil Nadu, is seeking a customer-facing role focused on delivering superior service and product information. The position emphasizes professional communication, relationship-building, and collaboration with internal teams to resolve complex inquiries.

Ideal candidates will possess strong problem-solving and interpersonal skills, the ability to work in a fast-paced environment, and a proactive attitude towards meeting quality and sales targets.

Qualifications

• Clear and concise communicator with active listening ability.
• Able to build rapport and maintain professional demeanor.
• Strong problem-solving and analytical thinking in customer contexts.
• Comfortable using multiple software applications and systems.
• Capable of adapting to changing priorities in a fast-paced setting.
• Collaborates well with colleagues to achieve targets.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Communication skills

Interpersonal skills

Problem solving

Analytical skills

Teamwork

Adaptability

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.


• Provide timely and accurate information about products or services.


• Build strong relationships with customers to ensure long-term satisfaction.


• Collaborate with internal teams to resolve complex customer complaints.


• Maintain high product knowledge to effectively address customer concerns.


• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment with multiple priorities.


• Strong problem-solving and analytical skills with attention to detail.


• Proficient in using computer systems and software applications.


• Ability to adapt to changing situations and priorities.


• Strong teamwork and collaboration skills with a positive attitude.