Chat And Email Support Executive

Talent Acquaintance; Ghaziabad District; Sur place; INR 240 000 - 320 000; Plein temps

Résumé du poste

Talent Acquaintance is seeking a customer-focused professional to handle inquiries and resolve issues with professionalism. The role emphasizes providing accurate product information, maintaining product knowledge, and building lasting customer relationships.

You will collaborate with internal teams to address complex complaints and strive to meet quality and sales targets in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills are required.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Responsabilités

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Connaissances

Communication

Interpersonal skills

Adaptability

Problem solving

Attention to detail

Teamwork

Multi-tasking

Computer literacy

Description du poste

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.