Email and Chat Support : Max 15K : Kolkata : 5 Days Work : Apply Now

Outpace Consulting Services; Kolkata District; On-site; INR 156,000 - 167,000; Full time

Benefits offered by this job

One Way Cab

Travel Allowance

Job summary

Outpace Consulting Services in Kolkata is hiring for Associate - Customer Support (Non Voice) for Fresher candidates. The role involves addressing customer inquiries and providing technical assistance across phone, email, and chat, with a rotational shift and 5-day workweek at New Town, Kolkata.

You will troubleshoot software/hardware issues, document interactions, escalate complex problems when needed, and strive for high customer satisfaction. Strong communication and teamwork are essential.

Qualifications

• Proficiency in computer systems, software, and hardware.
• Empathy, patience, and effective customer communication.

Responsibilities

• Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.).
• Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems.
• Problem-Solving: Identifying the root cause of problems and implementing solutions.
• Documentation: Keeping records of customer interactions, issues, and solutions.
• Escalation: Knowing when to elevate complex issues to more experienced technicians or managers.
• Customer Satisfaction: Ensuring customers are satisfied with the level of support provided.
• Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware.
• Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing.
• Teamwork: Collaborating with other support team members and internal departments.
• Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs.

Skills

Technical Skills

Customer Service

Problem-Solving

Communication

Documentation

Software Install

Time Management

Analytical Skills

Teamwork

Job description

Hi,

We are looking forward to hire Associate - Customer Support

Available Roles:

Profile 1 : Customer Support (Non Voice) - Fresher

> Graduate/Undergraduate Fresher

> Salary : 14k to 15k in Hand + One Way Cab + 1400 Travel Allowance

> Rotational Shift

> 5 Days Work

> 2 Rotational Off

> Cabs available

> Job Location - New Town, Kolkata

Responsibilities:

• Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.).
• Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems.
• Problem-Solving: Identifying the root cause of problems and implementing solutions.
• Documentation: Keeping records of customer interactions, issues, and solutions.
• Escalation: Knowing when to elevate complex issues to more experienced technicians or managers.
• Customer Satisfaction: Ensuring customers are satisfied with the level of support provided.
• Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware.
• Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing.
• Teamwork: Collaborating with other support team members and internal departments.
• Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs.

Skills:

• Technical Skills: Proficiency in computer systems, software, and hardware.
• Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers.
• Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process.
• Communication Skills: Clear and concise communication, both written and verbal.
• Technical Documentation: Ability to create and maintain technical documentation.
• Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware.
• Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively.
• Analytical Skills: Ability to analyze technical problems and identify root causes.
• Teamwork and Collaboration: Ability to work effectively with team members and internal departments.