Electrical service Engineer - Kuha Ahmedabad

FUTURE INDUSTRIES PVT LTD; Ahmedabad District; Sur place; INR 279 000 - 335 000; Plein temps

Résumé du poste

FUTURE INDUSTRIES PVT LTD in Ahmedabad is seeking a Job Description Executive Client Servicing to manage installation, service and repairs of our product range at client premises.

The role requires effective communication with clients, strong ERP skills, and coordination with on-site teams to ensure timely service, reporting, and contract adherence while maintaining high client satisfaction.

Qualifications

• ERP usage is mandatory.
• Excellent client interfacing and communication skills.
• Administrative and analytical abilities.
• Attention to detail and good listening.
• Knowledge of business operations.

Responsabilités

• Commissioning/installation of products at client premises.
• Coordinate with on-site team for installation.
• Handle client service queries and technical troubleshooting.
• Log and track service requests in ERP.
• Prepare service reports for sign-off.

Connaissances

ERP proficiency

Client interfacing

Administrative skills

Communication

Analytical

Detail oriented

Active listening

Business acumen

Formation

Electrical Diploma/Degree/ITI

Description du poste

Job Purpose

He will be responsible for installation, service and repairs of our product range. The repair and installation duties may be performed at client’s place of business.

Designation

Job Description Executive Client Servicing

Job Location

Ahmedabad

Department

Client Servicing

Grade/ Level

L2 / B

Direct Reporting To

MD

Direct Reportees

None

New Position/ Back Fill

New

No. Of Openings

1

Job Purpose

He will be responsible for installation, service and repairs of our product range. The repair and installation duties may be performed at client’s place of business.

Responsibilities

• Commissioning/ installation of our products at client premises/ place of business primary focus on Electrical aspect.
• Need to Assist Team ( Mechanical side) on site of installation.
• Interacting with clients for their service queries, complaints or any technical trouble shooting.
• Registering complaints as per defined process in ERP.
• Attending service calls at clients’ premises or onsite for a) warranty b) out of warranty and c) AMC.
• Preparing service report and get the same duly signed & stamped by customer. (Warranty: service Visit without charge, Out of warranty visit: chargeable)
• Resolving service queries and complaints within defined timelines.
• Providing the parts to the clients & closing the complaint within TAT.
• Documenting technical knowledge in the form of notes and manual.
• Smooth co-ordination with vendors and concerned departments internally for procuring spare parts and providing to clients for timely resolution of complaints.
• Monitor costs and expenses related to assist in budget for Installation.
• Bringing client in servicing contract, maintenance activities Ensure Client Satisfaction.
• Responsible for assisting with any additional tasks as assigned by the Company

Requisite Skills

• Use of ERP is MUST.
• Excellent client-interfacing skills
• Administrative skills
• Excellent communication skills (written and verbal)
• Analytical skills
• Attentiveness to details
• Good listening
• Knowledge of functioning of businesses

Desired Skills

• Installation and Servicing in time bound manner
• Ability to perform under pressure
• Being performance-driven and focused on results

Education

Degree/Diploma / ITI :- Electrical

Relevant Experience

A minimum of 2-3 years in Servicing of Manufacturing Sector.

CTC Per Month

25000 To 30000

Total Experience

Up to 2-3 years

Will travel?

Yes. ( As per Requirement)

Monthly Net Salary

Preferred Domain:

from mfg. ind

PF

Compulsory

Reference Companies

Small & Medium Enterprises

Gender

Male

Marital Status

Prepared By:

Date

Approved By

Date